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CP – Contact Center Operations & Customer Service

Training Program

Credential(s) Offered

IHE Certificate of Completion, Employment, Measurable skills gain

Method of Delivery

In Person

When offered

Daytime Hours

Instructional Program (CIP)

Customer Service Support/Call Center/Teleservice Operation. 520411

Description

This Certificate of Proficiency in Contact Center Operations & Customer Service introduces students to concepts of effective customer service skills and practices for managing a successful contact center. Students will learn
from this course: 1) the importance of maintaining good human relations skills, 2) key phrases and language used to foster productive contact center-customer relationships, 3)computer and office technologies required in a
contact center and office setting, and 4) planning and tactical decision making for improving efficiency within a contact center. 

Details

Program Length (Weeks)

17

Hours

9

Entrance Requirements

None

School

ARKANSAS NORTHEASTERN COLLEGE (ANC) - BLYTHEVILLE

WIOA Approved Program

Yes

Training Location(s)

2501 S. Division, Blytheville, Arkansas

Local WIB

5050 - Northeast

Name of Credential

Certificate of Proficiency – Contact Center Operations & Customer Service

Type of financial aid offered or have access to

Scholarship 

Refund Policy

During the first two weeks of a fall/spring semester, a student can drop for a 100% refund. After the 11th day census is locked, the student can no longer receive a refund of tuition, fee, or book expenses. 

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

No

Is this proposed curriculum considered a nontraditional program of training services for women?

No

Is this proposed curriculum considered a nontraditional program of training services for men?

No

Cost Items

Graduation Fees

$40.00

In-State/District Tuition

$765.00

Other Fees

$180.00

Out-of-State/District Tuition

$1,215.00

Registration Fee

$25.00

Total In-State Program Cost

$1,010.00

Total Out-of-State Program Cost

$1,460.00

Demand Occupation(s)

43-4051.00Customer Service Representatives
$0.00 per hour

Provider Status

Approved

Address

2501 S. Division, Blytheville, Arkansas 72315

Phone Number

(870) 762-1020

Fax Number

(870) 763-1654

Web Address

http://www.anc.edu

Last Updated

Dec 13, 2023

Created

Sep 12, 2023

Renewal

Dec 13, 2024

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