at Arkansas State University in State University, Arkansas, United States
Job Description
Position Summary:
The department of Information and Technology Services are seeking and individual who can install, diagnose, service, and operate audio-visual equipment, as well as provide superior customer service. All applicants need to be able to work independently or as part of a team to achieve these tasks.
Duties & Responsibilities:
- Focuses on daily operations, service calls, and project completion for the A/V & Classroom Technologies Services division
- Works as a liaison between 3rd party vendors and the customer for the division
- Assists in inventory control and order processing for the division
- Assesses daily work and effectively prioritizes time efficiently.
- Assists with customer service improvement measures
- Completes work orders/service tickets for the division
- Works with the Business Technology Services division manager on billing and purchasing needs
- Evaluates the division's performance and identifies areas of improvement
- Assists in technical troubleshooting and problem remediation
- Assesses user needs and determines the best strategies to meet those needs
- Performs other duties as assigned
Knowledge/Skills/Abilities:
- Excellent knowledge of management best practices and strong managerial skills
• Solid communication and teamwork skills
• Good conflict resolution and problem-solving skills
• Excellent organizational and project management skills
• The ability to navigate stressful work situations
• Knowledge of the telecommunications industry, standards, and new technologies
• Knowledge of quality customer service and service management strategies
• Knowledge of how to create, manage, and modify budgets
• Knowledge of effective project management practices
• Ability to balance heavy workloads and delegate tasks as needs dictate
• Ability to communicate complex designs/details effectively
• Ability to lead a team of technical employees, focusing on teamwork, customer service, efficiency, and meeting user needs
General Days/Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance
Other:
Please note: all position postings close at 12:00 A.M. CST on the position closing date
Ability to work off ladders and scaffolding, lift 50lbs, and work overhead and in tight spaces
Maintain professional work appearance and outstanding customer interaction
Minimum Qualifications:
The formal education equivalent of an earned Associate's Degree in computer science, computer applications, mathematics, or a related field
OR
Two (2) years of experience in audiovisual support
Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee
