Project Coordinator

at Insight Global, LLC in Bentonville, Arkansas, United States

Job Description

Job Description

About Us

Insight Global is a leading staffing and managed services company dedicated to delivering exceptional talent solutions and project outcomes for our clients. We currently support large-scale programs consisting of 100+ consultants and are seeking a highly organized, adaptable, and people-focused Project Operations Coordinator to join our team.

Position Overview

The Project Operations Coordinator serves as a critical partner in the successful management of a large consultant workforce. This role combines project management, operations, and people management responsibilities. The ideal candidate is highly organized, comfortable working independently, skilled at navigating difficult conversations, and passionate about developing people while driving process improvements.

This individual will act as a primary point of contact for consultants throughout their lifecycle, from onboarding through offboarding, while partnering closely with leadership, payroll, onboarding teams, recruiting teams, and client stakeholders.

Key Responsibilities

Consultant Management & Engagement

Serve as a primary point of contact for consultants throughout their assignment.

Provide ongoing coaching, guidance, and performance feedback.

Build strong consultant relationships to drive engagement and retention.

Identify opportunities to improve consultant experience and overall program health.

Track consultant engagement metrics and proactively address concerns before escalation.

Project Operations

Support the day-to-day management of a large-scale consultant program.

Monitor project deliverables, staffing changes, onboarding timelines, and consultant status updates.

Manage timesheet compliance and ensure accurate processing.

Troubleshoot operational issues by collaborating across onboarding, payroll, recruiting, and client teams.

Develop and maintain standard operating procedures (SOPs) and process documentation.

Drive continuous process improvements to improve efficiency and consultant experience.

Client & Executive Communication

Prepare and distribute program updates and status reports.

Communicate effectively with client stakeholders and executive leadership.

Escalate issues appropriately while providing thoughtful solutions and recommendations.

Ensure alignment between consultant activity, project goals, and client expectations.

Onboarding & Offboarding Management

Coordinate consultant onboarding activities and readiness requirements.

Support training on program structure, organizational teams, terminology, escalation paths, and operational processes.

Ensure consultants are equipped with the information and resources needed for success.

Own consultant offboarding procedures, documentation, and transition planning.

Partner with internal teams to ensure compliance with all onboarding and offboarding requirements.

Cross-Functional Collaboration

Collaborate with Account Managers, Recruiters, Payroll, Human Resources, and Client Leadership.

Partner with stakeholders to resolve issues and improve program operations.

Navigate ambiguity and changing priorities in a dynamic environment.

Support strategic initiatives aimed at improving consultant engagement and operational effectiveness.

Success in This Role

The ideal candidate is:

A strong communicator who can confidently navigate tough conversations.

Highly organized and able to manage competing priorities.

Adaptable and comfortable operating in an evolving environment.

Proactive in identifying process improvements and operational efficiencies.

Passionate about developing people and creating a positive consultant experience.

Resourceful and willing to seek answers rather than waiting for direction.

What Makes This Role Rewarding

This position offers the opportunity to take ownership of both operational execution and people development. You’ll play a direct role in helping consultants succeed, improving program processes, and influencing the experience of a large workforce supporting one of the world’s largest retailers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2+ years of experience in project coordination, project management, operations, account management, workforce management, or a related field.

Strong organizational and time-management skills.

Ability to prioritize multiple responsibilities independently.

Experience handling sensitive or difficult conversations professionally.

Excellent written and verbal communication skills.

Strong problem-solving and troubleshooting capabilities.

Experience working cross-functionally with multiple teams and stakeholders.

Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook. Experience managing contractors, consultants, or contingent workforce programs.

Background in staffing, professional services, HR, operations, or workforce management.

Experience with process improvement initiatives.

Familiarity with onboarding, performance management, corrective action processes, or employee relations.

Experience working in fast-paced, highly dynamic environments.