at SCI Shared Resources, LLC in Alexander, Arkansas, United States
Job Description
Our associates celebrate lives. We celebrate our associates.
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
+ Develop annual business plan
+ Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
+ Accountable for monitoring and achieving annual financial goals
+ Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
+ Approve expenditures and invoices including overtime
Operations
+ Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
+ Remove barriers, encourage ideas, and identify improvements
+ Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
+ Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
+ Responsible for establishing location goals and priorities
+ Develop, communicate, and monitor goals, priorities, processes and procedures
+ Manage frontline supervisor’s responsibilities, expectations, and accountabilities
+ Effectively present and communicate Company and Market strategies, values, and goals to location staff
+ Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
+ Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
+ Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
+ Ensure all safety, quality control, and compliance standards are adhered
People Development
+ Develop a strong, trusting, and reliable team
+ Understand team members career aspirations and provide assignments to develop skills and/or close gaps
+ Constructively address issues and provide tangible and appropriate feedback
+ Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
+ Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
+ Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
+ Establishes pay, recommends pay increases, special pays, and career advancements
+ Discipline staff as necessary; writes development plans to close behavior or skill gaps
+ Collaborates with Human Resources throughout discipline, development, and termination processes
+ Recommends and discusses terminations with Market Leadership
MINIMUM Requirements
Education
+ High School Diploma or equivalent required
+ At least twelve (12) hours college courses in Finance & Accounting strongly preferred
+ At least twelve (12) hours college courses in Marketing or Business strongly preferred
Certification/License
+ Requires applicable state Funeral Director Licensure
+ Technical schooling diploma Funeral Services/Mortuary Science preferred
+ Bachelor’s degree in Mortuary Science where required by state law
Experience
+ At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
+ At least four (4) years’ experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
+ Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
+ Knowledgeable in Financial and Business acumen
+ Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
+ Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work CONDITIONS
Work Environment
+ Work indoors and outdoors during all seasons and weather conditions
+ Care center personnel may have exposure to various chemicals and fluids
+ Cemetery personnel may have exposure to chemicals and equipment
+ Limited amount of local and/or multiple location traveling required
+ Professional Dress is required when in contact with families
+ Personal safety equipment/appropriate attire required for cemetery or crematory environment
Work Postures
+ Frequent, continuous periods of time standing, up 6 hours per day
+ Sitting continuously for many hours per day, up to 6 hours per day
+ Climbing stairs to access buildings frequently
Physical Demands
+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
+ Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours
+ Working beyond “standard” hours as the need arises
+ Travel up to 25%
Postal Code: 72002
Category (Portal Searching): Operations
Job Location: US-AR – Alexander
Job Profile ID: F00274
Time Type: Full time
Location Name: Pinecrest Memorial Park
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