Program Analyst

at Veterans Affairs, Veterans Health Administration in Fayetteville, Arkansas, United States

Job Description

Summary This developmental position, located within the Specialty Care Service at the Veterans Health Care System of the Ozarks is a career ladder structure to the full performance level of, GS-0343-09. The primary purpose of this position is to evaluate documentation and metrics of specialty care services for the 110 providers within the service and to act as a primary GS-9 and backup GS-07 Contract Officer Representative for several of the Specialty Care contracts within the Service and Facility. Responsibilities Your duties can include but are not limited to the following: Tracks competency training completion and keeps all the folders up to date. Oversees day to day management and administrative activities for Services with diverse programs, activities, and professional disciplines. Develops, monitors, and reports on training program and budget. Composes correspondence from rough drafts and assures compliance and accuracy of information, neatness, proper grammar, spelling, and form. Maintain proficiency files and performs periodic audits for compliance. Advises and assists Leadership Team in policy review, formulation, and communication. Responsible for the operational and financial management of the accredited/non-accredited residency/fellowship training programs. Provides assistance to management in all presentations, workshops, video presentations, and conference calls to educate staff on all areas related to provider education on administrative responsibilities and duties. Serves on new hire panels as required and appropriate. Trains new Program Support Employees in timekeeping and other administrative functions. Forecasts requirements necessary to improve effective program functions; develops baseline references and profiles; and certifies areas in need of improvement related to daily operations of the various offices. Maintains knowledge of HR concepts, principles, and practices related to retirement, insurance, injury compensation, and other employee benefits programs to advise employees accordingly. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday – Friday, 8:00 am – 4:30 pm, subject to change based on the needs of the facility. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD032780 and PD032130 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. The work is primarily sedentary, although some slight physical effort may be required. The work involves normal risks typical of an office setting. Physical demands are light, periodically requiring walking, bending. stooping and carrying objects. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience or education as described below: Specialized Experience for the GS-07 Level: You must have one year of specialized experience, equivalent to the GS-05 level in the Federal service, that equipped me with the particular knowledge, skills, and abilities (KSA’s) needed to successfully perform the duties of the position and that is typically in or related to this Program Analyst position. Specialized experience includes: Experience utilizing office automation software, including Microsoft Office applications; experience utilizing Automated Data Processing Applications Coordinator (ADPAC) and performing timekeeping duties; experience utilizing data repositories and reporting tools such as Corporate Data Warehouse (CDW), VHA Support Service Center (VSSC), Power BI, and other automated databases; and experience performing administrative support functions. NOTE: This experience must be supported by your resume to be creditable. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have have completion of one (1) full year of graduate education (in excess of the first year or 18 semester hours). Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR, Superior Academic Achievement (SAA): Completed all the