Quality Engineer (CPC)

at Insight Global, LLC in Bentonville, Arkansas, United States

Job Description

Job Description

We are seeking an experienced Quality Engineer to support the Mexico rollout of a next-generation Point of Sale (POS) platform, powered by Cloud Powered Checkout (CPC) on the backend and Checkout Streamline (CoStl) on the frontend.

This role is critical to ensuring a seamless, reliable, and compliant checkout experience as we modernize legacy systems, enable Self-Checkout (SCO), and onboard the Conflux item maintenance platform across the MX market. The QE will work closely with engineering, product, integration, and store operations teams to validate complex, distributed, and production-critical systems.

Key Responsibilities

Quality Strategy & Execution

Develop and execute comprehensive test strategies and test plans covering functional, integration, regression, and non-functional testing

Perform risk-based testing for high-impact checkout, payments, promotions, and tax flows

Ensure feature and data parity validation between legacy systems and new CPC / CoStl / Conflux platforms

POS & Checkout Validation

Validate end-to-end checkout flows, including:

item scanning, pricing, promotions, taxes, and restrictions

tendering, payments, refunds, and voids

Self-Checkout (SCO) exception handling and attendant workflows

Validate Mexico-specific requirements such as:

MX tax (IVA) calculations and rounding rules

regulated item restrictions

utility payments and localized functionality

Integration & Event-Driven Testing

Test integrations with:

OMS (OnDemand ecommerce fulfillment)

Promotions platforms (QuickSilver or Pangea)

Downstream systems (BCT, SAPCAR, Global Interfaces)

Validate event-driven and asynchronous workflows, including message ordering, retries, idempotency, and failure handling

Conflux & Data Validation

Validate onboarding of Conflux services (Shuttle, Resolver, Disseminator, Store-Bridge)

Test item maintenance and data dissemination pipelines

Perform ETL and data integrity validation supporting Flex POS and downstream consumers

Automation & Tooling

Design and maintain automated tests across UI, API, and integration layers

Build and execute automated regression suites within CI/CD pipelines

Reduce test flakiness and improve test reliability and coverage

Hardware & Store Environment Testing

Validate integration with store hardware (scanners, scales, printers, pin pads)

Test real-world store scenarios such as:

intermittent connectivity

device failures

offline/online transitions

Production Readiness & Observability

Validate logging, monitoring, alerts, and dashboards

Support go-live readiness through:

performance and load testing

failure and timeout scenarios

production validation and smoke testing

Participate in production issue triage, root cause analysis, and post-incident reviews

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years of experience as a Quality Engineer, SDET, or similar role

Strong experience testing retail POS or checkout systems (SCO experience strongly preferred)

Hands-on experience with:

API testing (REST, async workflows)

UI testing for modern web applications

Experience testing distributed, cloud-based systems

Strong understanding of:

payments, promotions, taxes, and pricing flows

event-driven architectures (Kafka or similar)

Solid SQL skills for data validation and reconciliation

Experience working in Agile / Scrum environments

Excellent analytical, debugging, and communication skills Experience with CPC, CoStl, or Conflux platforms

Exposure to Kafka, messaging systems, or stream processing

Hardware-in-the-loop testing experience

Performance and resilience testing experience

Familiarity with observability tools (Splunk, Datadog, Grafana, New Relic, etc.)

Experience supporting international market rollouts

Knowledge of CI/CD pipelines and cloud environments (Azure, AWS, or GCP)