at Insight Global, LLC in Bentonville, Arkansas, United States
Job Description
Job Description
This role is for a short term project to provide technical support services related to the Walmart US in-store digital screen install and support Project called (Project Kangaroo). Daily tasks involve proactively monitoring project Kangaroo screens using internal device management platforms (EMCC & SIS), troubleshooting issues remotely, and creating tickets to track incidents (Service Now). They provide on-call support for in-store technicians (including a rotating after hour paging line), manage all reactive Kangaroo project tickets from store associates, resolve issues remotely, or dispatch technicians as needed. They also assist the warehouse with provisioning and staging screens for break-fix shipping, help track incidents, and escalate to L3 support when necessary.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
- Help desk experience
- Network (TCP/IP) troubleshooting experience
- Network/AV and Cabling/low voltage experience
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