Senior Solutions Advisor

at Rocket Software Inc. in Rogers, Arkansas, United States

Job Description

Rocket Software, Inc. is looking to fill a Senior Solutions Advisor position reporting to Rogers, Arkansas (May telecommute part of time from home residence within Rogers, AR metropolitan area). Bachelor’s degree (foreign equivalent accepted) in Computer Science, Electronics Engineering, Information Systems, or a related field and 12 years’ progressively responsible experience in an IT-related occupation.  Experience must include the following specific experience and skills:

• 12 years’ experience with products within a lab, including new releases, new products and interfaces. This includes, but is not limited to:  Data Virtualization Manager for z/OS; Db2 Administration Foundation for z/OS; Db2 Administration Tool for z/OS; Db2 Automation Expert for z/OS; Db2 Cloning Tool for z/OS; Db2 DevOps Experience for z/OS; Db2 Log Analysis Tool for z/OS; Db2 Query Monitor for z/OS; Db2 Recovery Expert for z/OS; and Db2 Utilities Suite for z/OS
• 10 years’ DB2 for z/OS utilities, concepts of database administration, backup and recovery, cloning, data maintenance, and DB2 for z/OS application performance
• 5 years’ Hybrid Cloud concepts and Data Virtualization including Data Integration, Query Optimization, Database Management Systems with IBM Cloud advanced knowledge
• 5 years’ experience with REXX and Python

The Senior Solutions Advisor will provide advanced technical support in the field for DB2 Tools for z/OS. The Senior Solutions Advisor will represent the customers’ needs to the development team to ensure development roadmaps support clients’ needs. Serves as the lab advocate to ensure the customer’s expectations are set correctly related to technical issues on the software. Assists sales in presenting and demonstrating these products and/or solutions to customers and support/drive POCs and POTs as well as providing deployment support and education as needed.

Understand and articulate complex business problem(s) customers are trying to solve for, to identify the right technology to bring forward to the customer. Present and deliver highly technical product training. Interact with lab and product support to research and respond to detailed questions from prospective and current customers. Deliver proof of concept and proof of technologies to customers. Ensure that clients’ needs have been met and that product/solution is fully functioning according to specifications. Share customer feedback to product management in a variety of customer environments. Identify opportunities for additional customer technology enhancements through understanding of mainframe solutions. Deliver services that allow for successful post-sales deployment. Guide client in the set-up and configuration of mainframe solutions and train customers in administration and use of those products. Convey technical details to technical and non-technical audiences. Act as the product expert for all audience levels within a lab. Ability to support customers in Asia-Pacific (preferably in local language) while working closely with US-based Support Teams. Manage multiple projects simultaneously from start to finish. Handle objectives professionally, answers questions quickly and coherently, deals with challenges assertively and persuasively. Mentors junior LSE and SE team members.

Apply online at USRecruitment@rocketsoftware.com; refer to Req. No. 26000808. Rocket Software, Inc. is an Equal Opportunity employer and subscribes to a drug free workplace.