Customer Service Rep

at Lincare, Inc in Fort Smith, Arkansas, United States

Job Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Read and analyze documents such as patient orders
Comprehend pharmacy prescription terminology
Effectively communicate with coworkers and patients alike
help with the training of employees
calculate figures and amounts in reference to frequency and doses dispensed
apply common sense understanding to carry out oral and written instructions
Education & Experience:
High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
Computer entry Required
Must meet any licensing requirementsnecessary for specific location
Physical Demands:
This employee must occasionally lift and/or move up to 50 pounds.

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans