at Summit Utilities/AOG in FORT SMITH, Arkansas, United States
Job Description
Summit UtilitiesJoin our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.
Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Dispatcher, 3rd Shift in Fort Smith, AR.POSITION SUMMARY
The Dispatcher monitors, dispatches, and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel.
Hours:
Monday 4:00 P.M. - 12:00 Midnight
Thursday 12:00 Midnight - 8:00 A.M.
Friday 12:00 Midnight - 8:00 A.M.
Saturday 8:00 A.M. - 4:00 P.M.
Sunday 4:00 P.M. - 12:00 Midnight
This is a 24-hour office-overtime will be offered frequently in order to keep all shifts adequately covered.
Bargaining Unit position that includes a seniority system.
PRIMARY DUTIES AND RESPONSIBILITIES
- Answers the phone and performs call-ahead request for field techniciansReceives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.Dispatches orders via Mobile Data.Coordinates daily operational requirements between local supervision and service technicianRoutes work to service technicians.Monitors orders and reroutes as needed.Prioritizes work orders.Documents work orders.Resolves scheduling issues between the company’s Call Center, customers, and supervision to achieve optimum resultsMonitors daily reconciliation of all priority calls.
EDUCATION AND WORK EXPERIENCE
High school diploma or General Equivalency Diploma2+ years of customer service or clerical experience using computerized systemsDesired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.
KNOWLEDGE, SKILLS, ABILITIES
Excellent verbal and written communication skillsComputer skills to include MS Office Ability to multi-task in a fast-paced environment Basic mathematical skillsAbility to reason logically and methodically A calm and compassionate demeanor Ability to work independently and address emergency situationsThe position is covered under the D.O.T. regulations and Summit Utilities Drug and Alcohol Policy and is, therefore, subject to all terms of the Policy, including the random selection for drug testing.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Equal employment opportunity, including veterans and individuals with disabilities.
PI284751330
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