at JA Riggs Tractor Co dba Riggs Cat in Little Rock, Arkansas, United States
Job Description
Riggs CATDescription:
The Parts Warehouse Associate is responsible for successfully providing excellent customer service and maintaining professionalism while taking parts orders and arranging timelines for customer delivery/pick-up/etc. This person's main responsibilities include parts warehouse inventory, organization, and timely communication to both internal and external customers regarding parts availability and supporting our field service techs with their orders.
WHAT YOU'LL DO
- Provide exceptional customer service.
- Maintain a clean, organized, professional and safe work environment.
- Efficiently and accurately pick, put away, deliver orders and maintain customer will call
- Fabricates hoses.
- Ships and receives freight.
- Process customer and shop orders as well as returns
- Understands basic principles of inventory control.
- Interact with customer to determine customer parts needs, process orders and communicate status.
- Effectively look up appropriate parts in system to determine customer parts needs
- Demonstrate appropriate cash handling and payment procedures
- Follows Contamination Control guidelines
- Executes backorders
- Accurately process and complete parts orders with minimal supervision
- Attend to afterhours call schedule as required
- Resolve customer issues or concerns as necessary
The Parts Warehouse Associate is responsible for successfully providing excellent customer service and maintaining professionalism while taking parts orders and arranging timelines for customer delivery/pick-up/etc. This person's main responsibilities include parts warehouse inventory, organization, and timely communication to both internal and external customers regarding parts availability and supporting our field service techs with their orders.
WHAT YOU'LL DO
- Provide exceptional customer service.
- Maintain a clean, organized, professional and safe work environment.
- Efficiently and accurately pick, put away, deliver orders and maintain customer will call
- Fabricates hoses.
- Ships and receives freight.
- Process customer and shop orders as well as returns
- Understands basic principles of inventory control.
- Interact with customer to determine customer parts needs, process orders and communicate status.
- Effectively look up appropriate parts in system to determine customer parts needs
- Demonstrate appropriate cash handling and payment procedures
- Follows Contamination Control guidelines
- Executes backorders
- Accurately process and complete parts orders with minimal supervision
- Attend to afterhours call schedule as required
- Resolve customer issues or concerns as necessary
WHAT YOU'LL NEED
- Ability to work overtime as a job requirement dependent on department needs.
- Availability for weekend, holiday or evening work as required by after-hours schedule.
- High school diploma or general education degree (GED); or one to three months related experience and/or training.
- Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense und
Equal employment opportunity, including veterans and individuals with disabilities.PI284409134
