at Acosta Group in Bentonville, Arkansas, United States
Job Description
DESCRIPTION
Location: Bentonville, AR
Travel Requirements: 50% Compensation: $150K-$220K base + 15% Annual Bonus Plan (ABP)
Position Summary
The Vice President of Operations is responsible for leading and scaling a large, national food sampling program spanning the United States and Puerto Rico. This role provides strategic and operational leadership for more than 11,000 associates, ensuring best-in-class execution in the field while delivering exceptional value to clients. The VP of Operations partners closely with cross-functional stakeholders and clients to drive performance, continuous improvement, and operational excellence.
The ideal candidate brings deep agency operations experience, strong financial acumen, and a continuous-improvement mindset to streamline processes, manage budgets, and support scalable, high-quality delivery across the organization.
RESPONSIBILITIES
+ National Program Leadership Lead and oversee a nationwide food sampling program consisting of 11,000+ field associates across the U.S. and Puerto Rico, ensuring consistent, high-quality execution at scale.
+ Cross-Functional Collaboration Partner with HR, Finance, Compliance, Analytics, and Sales to align strategy, remove operational barriers, and deliver unmatched execution in the field for clients.
+ Operational Excellence & Continuous Improvement Drive continuous process improvement initiatives to enhance efficiency, scalability, and quality to meet and exceed evolving client expectations.
+ Client Relationship Management Cultivate strong, trusted relationships with client stakeholders across field and headquarters teams, serving as a senior operational partner.
+ Performance Management & Accountability Monitor KPI performance and hold teams accountable for exceeding operational and client performance metrics.
+ Leadership & Communication Lead, develop, and inspire senior leaders while demonstrating strong communication and executive-level presentation skills.
QUALIFICATIONS
+ Bachelor’s degree required, or commensurate experience in business management or a related field
+ Proven experience leading large, geographically dispersed teams at a national scale
+ Strong cross-functional leadership and influence across matrixed organizations
+ Demonstrated success driving operational excellence and continuous process improvement
+ Client-centric mindset with experience managing senior-level client relationships
+ Data-driven decision-maker with a strong grasp of KPIs and performance metrics
+ Exceptional communication, presentation, and executive presence
Organization & Team Structure
+ Direct Reports: 4-5 senior leaders
+ Total Team Size: 11,000+ associates nationwide
\#Discoveryorpath
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Marketing
Position Type: Full time
Business Unit: Corporate
Salary Range: $150,000.00 – $198,000.00
Company: Crossmark Inc.
Req ID: 25684
To view full details and how to apply, please login or create a Job Seeker account