Riggs Construction Technologies Product Support Specialist

at JA Riggs Tractor Co dba Riggs Cat in Little Rock, Arkansas, United States

Job Description

 The Riggs Construction Technologies Product Support Specialist provides expert client support, training, and consulting for Trimble and Cat digital construction and machine control technologies. This role partners with clients, sales, and internal teams to ensure successful implementation, performance, and adoption of construction technology solutions that improve productivity and accuracy on jobsites.

Key Responsibilities

· Serve as Trimble/Cat technology expert for machine control, grade control, and digital construction solutions

· Lead system startups, commissioning, and operator training at client sites for on-machine technolgies

· Provide client training on Trimble Business Center (TBC), WorksManager, WorksOS, VisionLink, etc

· Work to identify new market segments and develop strategies for success (Drones, Mobile Scanning, Modeling Building)

· Support new and existing clients with setup, troubleshooting, and optimization of software and machine technology

· Verify system functionality and accuracy at delivery and during field support visits

· Act as the primary technical liaison with manufacturer representatives to resolve application issues

· Support sales efforts through demos, solution recommendations, quote review, and client consulting

· Communicate technical issues, solutions, and improvement opportunities to SITECH/Riggs management

· Continual train to stay current with emerging technologies in the rapidly changing market

Qualifications

· 5–10 years of experience with GPS/machine control technology (Trimble preferred)

· Strong understanding of construction processes and jobsite workflows

· Ability to read and interpret construction plans and technical documentation

· Experience with electrical and mechanical systems related to construction technology

· Excellent verbal, written, and presentation skills

· Strong problem-solving and client service abilities

· Work well in a team environment and have a servant mentality both inside and outside the organization.

· Be a process oriented individual

· Valid driver’s license and clean driving record

· Live the Riggs Way and Follow the Traits of an Ideal Employee

Work Environment & Travel

· Blended office and field role with regular client jobsite visits

· Overnight travel expected approximately 1–5 nights per month

· Physically active role requiring lifting (up to 25 lbs occasionally) and working around construction equipment

IMPORTANT INFORMATION

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is routinely lifting up to 20 pounds and occasionally lifting up to 50 pounds.

The employee is regularly exposed to moving mechanical parts and toxic or caustic chemicals. The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration.

The work environment characteristics described here are representative of those an employee encounters while performing the essent



Equal employment opportunity, including veterans and individuals with disabilities.

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