Retail Banker

in Pope County, AR

Job Description

In this role, you will assist customers by processing transactions in person, by mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Crosstrain to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. This position requires on-site work.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.

• High school diploma or general education degree (GED) will be required at the completion of your graduating year.
• 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, Excel, typing, 10-key and internet navigation required.
• Commitment to demonstrating Core 5 values with customers and coworkers.

EDUCATION and/or EXPERIENCE:

•    High school diploma or general education degree (GED) required.
•    1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
•    Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Process a variety of customer transactions - including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and cashing checks while following all identification and retail policies and procedures.
2. Verify checks, identify counterfeit currency, and review all transactions for accuracy.
3. Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
4. Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.
5. Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
6. Inform management of any problems, concerns or outages. Assist with research and help resolve discrepancies.
7. Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
8. Maintain security through proper opening/closing and vault procedures.
9. Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
10. Protect all customer information and bank operations through strict confidentiality.
11. Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.
12. Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
13. Attend various Retail training classes and perform additional duties as assigned by management.

Upon successful training of duties listed above:

Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:

1. Build consumer and business customer profiles as needed.
2. Process Debit Cards upon request.
3. Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
4. Update identification.
5. Opening/Closing Accounts.
6. Process debit card disputes.
7. Obtain training and become proficient in executing wire transfers.
8. Order checks and exchange foreign currency.