at SupplyPike, Inc. in Rogers, Arkansas, United States
Job Description
Position Title: Customer Success Manager Mid Market
Job ID: R-000079
Location: US AR Rogers Office
Posting Type: Full time | Full time | Full time
Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:Customer Success Manager – Revenue RecoveryClient relationships are our top priority. As a Customer Success Manager, you will serve as the primary point of contact for Revenue Recovery customers, owning the customer experience from onboarding through renewal. You will partner closely with internal SPS teams to ensure customers realize full value from their investment, remain engaged, and grow organically over time.
This role plays a key part in customer retention, adoption, and long-term success.
Key Responsibilities
- Serve as the primary point of contact for Revenue Recovery customers throughout the full customer lifecycle, including trial, onboarding, product education, and renewal.
- Build long-term, trust-based partnerships by helping customers realize the full value of their SPS Revenue Recovery investment.
- Drive high customer satisfaction through onboarding best practices, product training, adoption guidance, and ongoing support.
- Champion customer success and retention strategies, including account health monitoring, user engagement, and renewals.
- Lead and support strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention.
- Plan, deliver, and manage key customer milestones such as onboarding, implementation, and ongoing touchpoints.
- Develop a strong understanding of customer churn drivers and work cross-functionally to reduce churn and increase customer lifetime value.
- Act as a liaison between customers and internal SPS Commerce teams to ensure alignment and timely resolution of needs.
Required Qualifications
- 2+ years of experience in a fast-paced, customer-facing role (Customer Success, Account Management, or similar).
- Strong relationship-building skills with a customer-first mindset.
- Ability to communicate clearly, concisely, and professionally with customers and internal stakeholders.
- Highly organized and process-driven, with the ability to manage multiple priorities.
- Ability to quickly develop product expertise and confidently train customers to drive adoption.
- Preferred Qualifications
- Experience with retail deductions and/or retail compliance programs.
- CPG industry experience.
- Prior Walmart experience is a plus.
Location:
This role follows a hybrid work model, with regular in-office presence required at our Rogers, AR office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $ 61,300.00 - $95,000.00 USD Annual . The actual salary offered will be determined based on the factors listed above and may fall anywhere within the ra
Equal employment opportunity, including veterans and individuals with disabilities.
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