at Uber Freight US LLC in Rogers, Arkansas, United States
Job Description
Schedule: FTJob Type: Hybrid
Salary Type: Salary
Req #: 2030
About the Role
The Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer's standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics.
What the Candidate Will Do
- Establish and maintain effective relationships with customer contacts, including shippers and receivers, through professional and timely communications and inquiry responses
- Responsible for understanding current market trends, to successfully offer pricing to customers' requests for quotes
- Notify Shipper and/or Receiver of shipment status and reschedule pick-up/delivery appointments when necessary
- Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
- Contact carrier to obtain status of load tendered; continue monitoring the shipment status and updating in the system, then notifying the shipper and/or Receiver and rescheduling when necessary
- Secure capacity for loads as needed
- Correspond with customer and carrier sales team regarding accessorial charges
- Maintain current customer rates in the Transportation Management System and up-to-date Fuel Surcharge by Customer
- Manage shipment level interaction with client customer service and Uber Freight logistics support to handle day to day activities such as tracking, tracing and communications
- Responsible for confirming billing information is accurate and ready for invoicing
- Ensure operational compliance for US and Foreign Regulatory Requirements
- High school diploma or GED equivalent
- Minimum 2 years related experience
- Strong communication skills
- Strong attention to detail
- Bachelor's degree in related field
- 3 years of logistics experience in a customer facing environment
- Transportation/Logistics experience
- Knowledge of Microsoft Tools and Transportation Management Systems
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
Illinois: The target base salary for this position is $47,150 - $57,500
Missouri: The target base salary for this position is $42,435 - $51,750
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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