at Arkansas State University in State University, Arkansas, United States
Job Description
Position Summary:
The Administrative Specialist III is responsible for providing departmental staff support, responding to inquiries from students, staff or external partners. In addition to supporting departmental outreach and engagement efforts. This position is governed by state and federal laws and agency/institution policy.
Duties & Responsibilities:
- Performs secretarial and clerical duties associated with the Financial Aid office, including acknowledging and greeting all students and visitors, answering a multi-line telephone, managing and directing students and phone traffic.
- Maintains the security and confidentiality of all records in accordance with FERPA.
- Monitors and controls the wait time of students and other visitors through the check-in system.
- Helping students navigate financial aid portals or complete forms.
- Communicating aid eligibility and verification needs with students. Assisting students in collecting documents needed for financial aid and verifications. Working with students to clear blockers if able.
- Responding to student inquiries and directing them to appropriate resources.
- Monitor the Financial Aid email account and respond to all inquiries.
- Perform related/other duties as required
Knowledge/Skills/Abilities:
• Working knowledge of Banner information system.
• Knowledge of designated data system functions.
• Knowledge of record management systems and retention policies and procedures.
• Knowledge of federal laws and regulations and state directives, policies, and procedures surrounding privacy and record maintenance.
• Ability to analyze, evaluate, and recommend new or revised records systems flow.
General Days/Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance
Other:
Please note: all position postings close at 12:00 A.M. CST on the position closing date
Assists students, parents, staff, faculty, student loan guarantee foundations, and lenders
