at Summit Utilities/AOG in FORT SMITH, Arkansas, United States
Job Description
Summit UtilitiesJoin our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.
Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Credit and Collections Analyst. This hybrid role will be based in Fort Smith, Arkansas.
POSITION SUMMARY
The Credit & Collections Analyst plays a critical role in managing high-value customer accounts, overseeing bankruptcy cases, and conducting data-driven analysis of accounts receivable (AR) aging trends to identify and resolve anomalies. This role requires expertise in all credit and collections functions while adding a higher-level analytical and problem-solving component to drive improvements.
The ideal candidate is a self-motivated, independent thinker with strong communication skills who can confidently engage with leaders across the organization. This individual will work closely with internal teams, including Operations, Finance, and Customer Experience, to ensure accounts are properly managed and compliance is maintained.
PRIMARY DUTIES AND RESPONSIBILITIES
This position includes all responsibilities of the Credit & Collections Specialist, in addition to the following higher-level functions:
Key Accounts & High-Dollar Collections
- Manage and monitor key, high-dollar customer accounts to ensure timely payments and issue resolution.
- Oversee bankruptcy case processing to ensure compliance with legal and regulatory requirements.
- Analyze and manage outstanding receivables for high-risk accounts to prevent revenue loss.
- Manage collective billing accounts, ensuring accuracy, timely processing, and proactive issue resolution.
Data Analysis & Process Improvement
- Monitor AR aging reports to identify anomalies, trends, and potential risks, providing actionable insights.
- Develop reports and dashboards to track collection efforts, payment behaviors, and credit risk.
- Analyze customer payment trends and work with leadership to improve credit and collection strategies.
- Identify inefficiencies in collections processes and recommend improvements to optimize recoveries.
Operational Collaboration & Compliance
- Work with Operations teams to ensure disconnections are processed efficiently and accurately.
- Review service orders that are not being disconnected and troubleshoot issues with field teams. <
Equal employment opportunity, including veterans and individuals with disabilities.
PI274843750
