in Pope County, AR
Job Description
The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding ARVAC and identifying potential success stories. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. The Customer Support Specialist will provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues. The Customer Support Specialist is responsible for screening and answering calls using a multi-line phone system, sorting and delivering incoming and outgoing mail, and data entry. The incumbent must be computer savvy with strong organizational, flexibility, and interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters is required. The Customer Support Specialist must be able to multitask and prioritize tasks effectively. The incumbent must be detail-oriented with high accuracy in communication and task.
Essential Duties and Responsibilities
- Promote a professional image, answer a multi-line phone system; greet and direct visitors, maintain front desk security, and manage sensitive information;
- Assist internal and external customers with product and program information and general questions by building positive relationships.
- Identify success stories to educate internal and external customers about ARVAC programs and strategies for success.
- Enhance customer experience through collaboration with other departments to ensure timely resolution of customer concerns.
- Support meeting setups and events; works with management in all meeting agendas, setup, update meeting calendars, room rosters, etc. as needed;
- Prepare internal and external communications, such as emails, memos, reports, newsletters, etc.….
- Attends and takes minutes during Corporate and other meetings as required
- Types meeting minutes and sends them to the Executive Assistant for review
- Oversees social media content and post on social media sites as requested
- Assists the Executive Assistant with administrative needs when needed
- Creates itineraries and travel arrangements as necessary and requested by the Executive Assistant;
- Oversees social media content and post on social media sites as requested
- Acts as a liaison with other agency departments, and outside agencies; serves as the go-between for communicating new procedures amongst departments; ensues communication is effective from the top to the bottom;
- Maintain cleaning and cosmetic upkeep of the front office area
- Screens phone calls and properly takes messages for the office staff; or ascertains the nature of the business, and personally handles the request;
- Handles confidential information and non-routine information and explains policies when necessary;
- Utilize good judgment and work independently while recognizing the importance of working within established procedures and departmental requirements;
- Adheres to guidelines of Confidentiality and privacy
- Adheres to the ARVAC staff handbooks
- Performs duties as assigned
