IT Support Technician

at Revolution Sustainable Solutions Holdings, LLC in Little Rock, Arkansas, United States

Job Description

The perks of working here

We’re committed to providing our employees with meaningful benefits and real opportunities.  

• Competitive Pay
• Good Benefits including:
  • Medical
  • Dental (with orthodontic)
  • Disability
  • Vision
  • Life insurance
  • 401K with company match
• Merit Increases
• Paid Time Off (PTO) and Paid Holidays
• Growth opportunities in a stable and safe work environment
• Collaborative and positive team culture

Revolution is looking for an IT Support Technician to sit in Little Rock, AR. This role will be responsible for maintaining all computer workstations, phone systems, and associated software within the office building and employees in the field. The ideal candidate has excellent communication, problem-solving, and time-management skills. The successful candidate will be a motivated individual who has strong attention to detail with a high level of accuracy, efficiency, and accountability. This position is required to be on-site. 

• Troubleshoot and resolve basic server, network, desktop, and software issues following published escalation guidelines to ensure issues are resolved in a timely manner.
• Meet and exceed ticket volume standards along with other key performance indicators.
• Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms.
• Build customer rapport by probing, listening, and offering solutions that resolve customer issues.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
• Communicate and report client business issues internally within the business to educate and inform management.
• Document and report on activities and projects in the customer relationship management system.
• Use a customer-focused, needs-based review process to educate customers about their transactions.
• Engage in active listening with callers, confirm or clarify information, and manage the call according to training.

• High School diploma, or equivalent required. Associate degree in IT-related field preferred.
• 2 – 3 years of relevant experience required, in a manufacturing environment preferred.
• Experience troubleshooting/daily administration of network issues.
• Proven communication skills across all organization levels, including upper management.
• Proficiency in all relevant sof
  
  
  
  Equal employment opportunity, including veterans and individuals with disabilities.
  
  

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