at MartinFederal Consulting, LLC in North Little Rock, Arkansas, United States
Job Description
COMPANY OVERVIEW
Founded in 2007 in Huntsville, AL, MartinFed provides the U.S. government with customer-focused, performance-based solutions using technology and an empowered workforce as an engine to drive its customers' missions. Our goal is to attract the best and brightest within their field.
We invest in our people because they are our greatest asset. They cultivate our purpose, embody and reflect our core values, and define our culture. MartinFed's core values that set us apart are the following:
- Be Driven - We are fueled by the hunger to learn more and do more.
- Be Curious - We engage in continuous improvement - never accepting the status quo.
- Be Humble - We seek honest feedback to strengthen our relationships.
- Pursue Excellence - We strive to achieve extraordinary results and do not settle for mediocrity.
Strive for excellence and consider joining our growing team today!
JOB OVERVIEW
The IT Specialist will serve as the primary point-of-contact, advisor and troubleshooter for the Strength Maintenance Training Center regarding all IT, network and telecommunication issues. This will be accomplished by ensuring automated tracking, classroom presentations and processing are unhindered. The IT Specialist deploys and maintains 400-plus computer systems. In addition, monitors and evaluates performance and compliance of automated system users, communicates technical information to operators, and develops training solutions to enhance performance where necessary.
ESSENTIAL FUNCTIONS
- Responsible for providing on-site support of clients' computers, servers, and network infrastructure (imaging computers, account lockouts, printer issues, hardware failure, etc.).
- In coordination with the SMTB Supply NCO manage IT inventory to ensure accurate accountability of all equipment.
- Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, peripherals, and networking equipment - both remotely and on-site at client's facilities.
- Ensure accurate and timely reporting and documentation of services and time spent servicing customers.
- Collaborate with team members to help identify, develop, and document processes, procedures, and work instructions.
- Operate as a SMTB IT Service (help) Desk while working as part of the designated IT team for the same services and act as an escalation point for more complex technical problems or for required higher level technicians' assistance
- Assist in customer projects (e.g., Mobile Training Team IT Support, classroom reconfigurations, system administration, server and network administration, management, systems deployments, etc.) assigned.
- Will also be responsible for providing IT training (to include instructing in the SMTB Automations/Information Technology Specialist Course) and support.
- (PWS) IT Specialist shall develop automation requirements to carry out SMTB operations in all areas involving computerized resources for recruiting and retention, including, but not limited to: ARISS Architecture; LEADS/REPORTS accession software and Recruiter Workstation Platforms; Mission/Production/Awards (MPA) software; Force Structure and Zip Code Realignment (FAZR) software; Top of System web-based reporting systems; and Public Key Infrastructure.
- (PWS) The IT Specialist shall also provide support to students with laptop computer problems; coordinate with PEC-IM Directorate for the maintenance and expansion of SMTB network (s); support the various multi-media devices used by the SMTB, both in-house and by Mobile Training Teams. The IT Specialist shall be the central point of contact for all questions concerning automation training for SMTB staff.
- The Contractor shall assist the SMTB with accessions systems software loads, configuration, and unit connectivity issues.
QUALIFICATIONS
- Bachelor's Degree in an applicable field. Additional years of experience may be substituted for years of experience.
- Minimum of 3 years of IT focused experience.
- Security+ Certification.
- Computing Environment Course or ARNG Recruiting and Retention Automation NCO Course (Within 6 months of hire or next available).
PHYSICAL REQUIREMENTS / ENVIRONMENTAL CONDITIONS
- Physical Requirements: Work may or may not be performed sitting at a desk. Individual experiences typical ergonomic physical demands associated with computer installation, which may include constant positioning self to maintain computers in the classroom, including under the desks and in the server closet. Frequently, Audio/Visual equipment weighing up to 50 pounds across campus for various classrooms and event's needs.
- Environmental Conditions: The work environment involves everyday risks or discomforts requiring normal safety precautions in typical office settings. The work area is adequately lit, heated/cooled, and vented.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://martinfed.applicantpro.com/jobs/3718640-471504.html
