in Garland County, AR
Job Description
WinChoice is seeking a dedicated Mid-Level IT Support Technician to serve as the frontline resource for technical assistance across the organization. This role is vital in ensuring smooth technology operations, supporting users, and contributing to ongoing IT improvements. The ideal candidate will combine technical expertise with excellent customer service skills to resolve issues efficiently and effectively.
Key Responsibilities
Provide frontline technical support for hardware, software, and user-related technology issues across the organization
Respond to and triage incoming IT support tickets, diagnosing and resolving common hardware and software problems
Assist employees, field representatives, and technicians with technical questions and troubleshooting needs
Perform basic user administration tasks on supported platforms such as Microsoft 365 and Microsoft Entra
Collaborate with the IT team on system maintenance, project implementation, and technology initiatives
Document support issues, resolutions, and procedures to ensure knowledge sharing and continuous improvement
Support the IT department in other technical duties and special projects as assigned
