in Craighead County, AR
Job Description
The Parts Sales Associate is a front-line position who is responsible for successfully providing excellent customer service and maintaining professionalism while taking parts orders and arranging timelines for customer delivery/pick-up/etc.
WHAT YOU'LL DO
- Provide exceptional customer service.
- Maintain a clean, organized, professional and safe work environment.
- Efficiently and accurately pick, put away, deliver orders and maintain customer will call
- Fabricates hoses.
- Ships and receives freight.
- Process customer and shop orders as well as returns
- Understands basic principles of inventory control.
- Interact with customer to determine customer parts needs, process orders and communicate status.
- Effectively look up appropriate parts in system to determine customer parts needs
- Demonstrate appropriate cash handling and payment procedures
- Follows Contamination Control guidelines
- Executes backorders
- Accurately process and complete parts orders with minimal supervision
- Attend to afterhours call schedule as required
- Resolve customer issues or concerns as necessary
- Deliver parts to customer locations and job sites safely and on time using a company vehicle.
