at Arkansas Childrens in Springdale, Arkansas, United States
Job Description
Work Shift:
Day Shift
Time Type:
Full time
Department:
CC017060 Health Information Management
Summary:
Monday – Friday, 8:00 a.m. – 5:00 p.m. – On-premises
The Release of Information Specialist is responsible for processing information requests from various sources, such as patient, internal, legal and third party requests. They are responsible for ensuring correct releases are obtained to comply with all federal and state regulations related to releasing information. They are responsible for assisting with all front office duties, and ensuring accuracy of all releases to avoid breach of confidentiality. They are also responsible for My Chart set up for patients/families.
Additional Information:
Monday – Friday, 8:00 a.m. – 5:00 p.m. – On-premises
Required Education:
High school diploma or general education degree (GED)
Recommended Education:
Associate Degree
Required Work Experience:
Related Field – 3 years of experience
Recommended Work Experience:
Required Certifications:
Recommended Certifications:
Description
1. Provide excellent customer service by promptly address customer concerns and assist with questions. Ensure understanding of customer needs and assist with completion of authorization for release of health record. If there are issues, promptly inform management and provide follow up to patient. Demonstrate helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. Return all voice mails as quickly as possible.
2. Validates all authorizations are appropriate and ensures they comply with federal, state and organization regulations. Opens all mail, date stamps the mail and highlights pertinent data to facilitate processing. Validate the right of the requestor to receive the information (parent, guardian). Verify the existence of records for the patient, looking them up in Epic and placing the medical record number and account number/s on the request. Validate the request and send to other departments as necessary to obtain elements not maintained in the record (photos, videos).
3. Process all requests for health information according to guidelines and within timeline requirements for responding to medical record requests. Analyze the request and determine what health information is pertinent to the request, ensuring that minimum necessary requirement are adhered to at all times. Screen health records to ensure sensitive information is only released when authorized by the proper department or for legal purposes.
4. Process valid subpoenas and court orders according to policy. Ensure a court order is provided for sensitive information. Ensure receipt of proper legal documentation for cases of guardianship, adoption and name changes. Returns non-compliant requests to the requestor with authorization requirements. Send letters to alert requestors when no records exist.
5. Complete quality checks for all releases. Review the accuracy of the documents and ensure they reflect the details specified by the requester. Perform quality checks on all work to assure accuracy of the release and confidentiality before sending. Ensure all requests are handled securely. Ensure the records are release in the format requested. Maintain daily production statistics to ensure proper staffing levels and workflow requirements.
6. Order office supplies, maintaining stock within budget limits. Assist with organizing office events and maintaining office documents as necessary. Prepares invoices for release of information as applicable by release type.
7. Answer all My Chart emails, and set up pateints/families as needed. Assist with issues for My Chart set up and navigating My Chart. Provide excellent customer service to families in order to help them get My Chart working properly in order to help them with appointments, paying bills, getting information and communication.
8. Performs other duties as assigned.
Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.
Arkansas Children’s is driven by four core values-safety, teamwork, compassion and excellence-which inform every action.
Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.
For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids-our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.
Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.
“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager
“Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst
“We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator
“Care, love, and hope for children!” Kathy – Administrative Assistant
“When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant
Arkansas Children’s provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children’s will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
