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Help Desk

at Robert Half in Little Rock, Arkansas, United States

Job Description

Description

+ Provide first-line technical support to internal users via phone, email, or in-person.

+ Diagnose and troubleshoot hardware, software, and network-related issues.

+ Respond promptly to service requests, incidents, and inquiries, ensuring timely resolution and escalation when necessary.

+ Document all support interactions, including details of issues and resolutions, in the ticketing system.

+ Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

+ Perform user account management tasks, including password resets, access provisioning, and permissions management.

+ Collaborate with other IT teams to resolve complex technical issues and escalate problems as appropriate.

+ Assist in the development and maintenance of IT documentation, knowledge base articles, and standard operating procedures.

+ Stay informed about IT industry trends, technologies, and best practices to continually improve technical skills and knowledge.

+ Participate in ongoing training and professional development activities to enhance job performance and effectiveness.

Requirements

+ Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be considered in lieu of a degree.

+ Proven experience in a technical support role, preferably in an IT service desk environment.

+ Strong understanding of Windows operating systems, Microsoft Office Suite, and common business applications.

+ Familiarity with troubleshooting hardware, software, and network connectivity issues.

+ Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users.

+ Customer-focused mindset with a dedication to delivering high-quality service and support.

+ Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

+ Strong problem-solving skills with a methodical approach to issue resolution.

+ Familiarity with ITIL framework and service desk best practices preferred.

+ Flexibility to work outside regular business hours and participate in an on-call rotation schedule if required.

+ Preferred Qualifications:

+ Experience with remote support tools and techniques.

+ Knowledge of Active Directory, Exchange, and other enterprise systems.

+ Familiarity with IT security principles and practices.

+ Experience supporting mobile devices (iOS, Android).

+ Ability to adapt to new technologies and learn quickly in a dynamic environment.

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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Job Posting: JC258215015

Posted On: Apr 12, 2024

Updated On: Apr 28, 2024

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