Solutions Engineer

at ArcBest in Fort Smith, Arkansas, United States

Job Description

Who we are

ArcBest Technologies, an ArcBest® company, is an innovative technology company that provides custom-built solutions and leading-edge technologies that help our customers and suppliers successfully navigate the complex supply chain landscape. Our team is made up of highly engaged and creative tech and analytical professionals – engineers, mathematicians, data scientists, software developers, information system specialists and more – who create smart solutions that deliver value to our customers and keep the global supply chain moving. We’re building the future of logistics.

ArcBest Technologies is headquartered in Fort Smith, Arkansas.

Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences – so we can provide the best atmosphere for our employees and the best service to our customers. If that sounds like something you’d like to be a part of, we’d love to hear from you.

Learn more about 1 who ArcBest Technologies is and 2 what we do along with 3 ArcBest’s commitment to Diversity, Equity and Inclusion.

What you’ll do

We’re looking for a Solutions Engineer to join the ArcBest Technologies team. The Solutions Engineer provides research, analytical guidance, and innovative solutions to support innovation initiative deployments. The Solutions Engineer learns customer needs, challenges, and requirements. This position acts as a trusted advisor, providing solution recommendations on how to utilize products based on analytical review. This position offers a high degree of responsibility and requires excellent problem solving, analytical skills, and communication skills.

Applicants must be currently authorized to work in the United States and the employer will not sponsor applicants for work visas for this particular role.

Your contribution may include:

  • Engage in deep discussions with customers to understand their needs, challenges, and requirements.
  • Effectively translate customer discussions into an understanding of their current state and future state processes.
  • Based on customer requirements, design and propose customized solutions that address the customer’s business challenges.
  • Define data requirements and analyze and interpret data from a variety of sources.
  • Develop analytical models, perform validation testing, and make recommendations based on model results.
  • Develop pricing models for innovations and make pricing recommendations.
  • Develop business cases and evaluate the ROI of innovation initiatives.
  • Work as a bridge between the technical and sales teams, ensuring a smooth transfer of information and alignment of customer needs with the solution offering.
  • Assist in the identification of proof of concept projects to launch the innovation effort.
  • Develop and conduct product demonstrations and presentations to showcase the features, functionality, and value of the solutions to prospective customers.
  • Develop Statements of Work that summarize identified solutions.
  • Organize cross-functional projects and processes across departments and functions both within AB Tech and externally.
  • Support post-sales process, including implementation team handover and KPI monitoring.
  • Maintain a positive attitude while completing challenging work in a fast-paced environment.
  • Work in a team setting to accomplish both departmental and individual goals.
  • Create and continually refine processes and tools.
  • Other duties and projects, as assigned.

As a Solutions Engineer, you will be a member of the ArcBest Technologies Innovation Management and Strategy team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s Degree in Engineering, Mathematics, Statistics, or related field required. Master’s Degree, preferred.

Experience: Minimum, two years’ experience in an analyst or engineering role.

Computer Skills: Proficient in Microsoft Office Suite, with a focus in Excel and PowerPoint, required. Knowledge of CAD and SQL, preferred.

Other Requirements: Ability to learn new systems quickly. Ability to translate and communicate complex data easily.

Applicants must be currently authorized to work in the United States and the employer will not sponsor applicants for work visas for this particular role.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to 4 or call us at (479) 785-8717. An Equal Opportunity Employer including Vet/Disability


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An Equal Opportunity Employer M/F/Vet/Disability

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Job Posting: JC256791161

Posted On: Mar 14, 2024

Updated On: Apr 24, 2024

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