APAC-Credit & Collections Specialist-NWA - 493495

at APAC-Central, Inc. in Fayetteville, Arkansas, United States

Job Description

Job ID: 493495

APAC Central Inc., is a CRH company producing and providing crushed aggregate materials, sand, ready-mix concrete, asphalt, and performing as a regional heavy highway/infrastructure construction firm serving Arkansas, Oklahoma, and southern Missouri. APAC-Central, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century!

Pay: $19.50 an hour.

Position Overview

Provide administrative support in day-to-day office management. The person will conduct the role in an effective, confidential, and efficient manner, while demonstrating strong customer focus.

Key Responsibilities (Essential Duties and Functions)

  • Review and monitor assigned customer portfolio by making collection calls in a timely manner and according to company policy.
  • Provide customers with account information including invoices and ticket copies as needed.
  • Respond to trade reference requests timely and accurately to meet customer needs.
  • Process credit card payments, assist with reconciliation of customer accounts with known issues and research/communicate customer remittance discrepancies (refunds, chargebacks, insufficient funds, etc.) in a timely manner.
  • Send Collection and Demand letters as needed or requested.
  • Assist with gathering information on new/existing Credit Applications (send out credit reference requests, run credit reports via Dun & Bradstreet and Experian).
  • Assist and coordinate in weekly/monthly credit meetings as needed with sales.
  • Prepare and manage lien waivers as assigned by management.
  • Accept and follow directions of management as to daily tasks and expectations for each specific duty of the overall position.
  • Regular and predictable attendance at assigned times is required and expected.
  • Other duties may be later assigned as we continue to grow.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Have a working knowledge of credit and collections, possess the ability to work independently, be detail oriented, have strong analytical and communication skills, the ability to manage assigned tasks, and be proficient in Microsoft products. The ability to determine credit worthiness would be a plus.

Devote appropriate time and effort to accomplish job tasks assigned/requested.

Good ability to respond to common inquiries and/or concerns from customers, regulatory agencies, members of the business community and peers.

Work closely with the Credit Manager, Controller and related Accounting Management team as needed.


  • 1-2 years of experience supporting managers, preferably in a fast-paced multi-company or equivalent environment.

Knowledge/Skill Requirements

  • Excellent verbal/written communication skills.
  • Ability to handle confidential information and maintain strict confidentiality.
  • Demonstrate close attention to all details.
  • Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Demonstrated strengths in customer focus, action orientation, problem solving, interpersonal savvy, time management, planning, organizing, dealing with ambiguity, composure, organizational savvy, and drive for results.
  • Ability to work independently and in a team environment.

Work Requirements

  • Must be 18 years in age or older.
  • Must...

    Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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Job Posting: 4118998

Posted On: Feb 22, 2024

Updated On: Mar 23, 2024

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