Account Manager I - UCC Sales; Work From Home

at Lumen in Little Rock, Arkansas, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

As an Account Manager I – UCC Sales, your primary objective of this sales position is to act as a communications sales consultant in pursuit of customer conversations through daily outbound contact methods and inbound leads. As a consultative seller, you will help customers transform their business communications from their current state communications platforms and in selecting their future state platforms. You must be prepared for a high-volume customer-experience focused work environment where knowledge, speed, accuracy and follow-through are key contributors to delivering a successful customer experience in the communications journey.

You must either be skilled in or show aptitude to learn and articulate Lumen’s capabilities in helping customers transform their Voice, VOIP, Unified Communications and Collaboration (UCC)/Unified Communications as a Service (UCaaS), and assist customers with basic Contact Center/Contact Center as a Service (CCaaS) solutioning.

Desired result is closed sales of future state solutions and platforms that keep Lumen’s value relevant to our customers’ needs.

Key function is daily outreach through calls and other methods to our existing customers who do not have Unified Communications and Collaboration or basic Contact Center services in place with Lumen. You will field inbound leads with the goal of establishing customer journey conversations and relationships with the appropriate customer personas in your assigned module or among your leads generated through campaigns with this purpose in mind.

The Main Responsibilities

+ Sell transformational solutions associated with Voice, VOIP, Unified Communications and Collaboration (UCC)/Unified Communications as a Service (UCaaS), and Contact Center/Contact Center as a Service (CCaaS).

+ Develop and maintain relationships from the operational through the ‘C’ level in pursuit of helping customers navigate their future state of communications journey.

+ Accountable for meeting and/or exceeding assigned sales activity objectives and quotas within a designated module and/or territory.

+ Provide superior technology and solution knowledge on a day-to-day basis.

+ Build and maintain accurate and up to date strategic account plans associated with sales opportunities.

+ Partner with Lumen customer success, account managers and customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-added communications solution.

+ Utilize designated sales-related systems to share and forecast progress towards Lumen’s goals specific to your module and efforts associated with sales activity against assigned quotas, including but not limited to managing sales funnel to represent, analyze and manage pipeline activity and relay notes pertaining to specific customer interactions.

What We Look For in a Candidate

+ 0+ years of experience in selling unified communications and collaboration (UCC) and Contact Center solutions to small businesses with desire and aptitude to learn and assist customers on their journey.

+ Strong communication skills and presence in communicating with Executives

+ Self-driven in pursuit of knowledge, product/solution nuances, and design options.

+ Must be self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries.

+ Must have excellent oral and written communication skills and be able to present in both small and large group settings.

+ Must have ability to discuss the benefits your proposal offers in addressing articulated customer needs.

+ Must have a polished, professional presentation.

+ Must be able to keep organized, accurate records on daily activities and results.

+ Strong organizational skills imperative.

+ Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors.

Preferred Experience:

+ Demonstrated success in applying consultative selling techniques to opportunities preferred.

+ Proven and verifiable track record in exceeding sales quotas preferred.

+ Technical sales certifications (Zoom, etc.) preferred or to be earned upon role commencement

+ Consultative or solutions selling training (Miller Heiman, Sandler, etc.)

+ Demonstrated level of success in the development of client relationships preferred

+ Demonstrated experience selling a combination of the following strongly preferred: Voice, VOIP, Unified Communications and Collaboration (UCC)/Unified Communications as a Service (UCaaS), and Contact Center/Contact Center as a Service (CCaaS).


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$52010 – $65010 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$54740 – $68423 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$57480 – $71843 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$60210 – $75263 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 331778

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page ( . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinanc

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Job Posting: JC251464846

Posted On: Nov 19, 2023

Updated On: Dec 04, 2023

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