Customer Service Representative - 1st Shift

at Kuehne+Nagel in Southaven, Mississippi, United States

Job Description

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Southaven branch is looking for a new Customer Service Representative to join our Contract Logistics team.

Your Role

As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday – Friday, 7:00 a.m. – 5:00 p.m. The pay rate is $21.00 per hour. #LI-Onsite

Your Responsibilities

+ You will perform administrative tasks for your assigned area

+ Maintain filing systems and documents per Standard Operating Procedure (SOP)

+ Work with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims

+ Coordinate the processing of export orders in the Automated Export System (AES)

+ Use the WMS (Warehouse Management System) to update area or shift metrics

+ Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly

Your Skills and Experiences

+ High school diploma or equivalent

+ At least 2 years of recent full-time customer service experience in a warehousing or distribution environment

+ 1+ years of experience with Manhattan or other WMS

+ Knowledge of warehouse operational procedures, including receiving, order processing, picking, packing, shipping, inventory management, and cycle counting

+ 1+ years of experience with Microsoft Office including Excel and Outlook

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

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Job Posting: JC247970540

Posted On: Sep 16, 2023

Updated On: Oct 19, 2023

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