at SCI Shared Resources, LLC in Memphis, Tennessee, United States
Job Description
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.
JOB RESPONSIBILITIES
Dispatching/Paperwork
+ Provides consistent support by dispatching resources to meet the needs of client families
+ Receives first call information and initiates the resources required for dispatch
+ Processes removal paperwork
+ Assists with recording keeping of embalming documentation as required
+ Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
+ Removals
+ Visitations
+ Transfers of casketed decedent and/or remains to final dispositions
+ Decedent memorial services
Scheduling
+ Schedules activities for both the internal staff as well as market locations
+ Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
+ Removals
+ Visitations
+ Transfers of casketed decedent and/or remains to final dispositions
+ Decedent memorial services
+ Maintains in-house scheduling of location resources
+ Schedules sufficient resources to meet market commitments
Customer Service
+ Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
+ Builds and maintains strong relationships by promoting a team atmosphere
+ Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
+ Leads by example while staying engaged and supportive of company initiatives
Manage Inventory (Location specific)
+ Takes and places orders for necessary supplies
+ Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
+ Order additional general supplies at the direction of the location management.
+ Performs other duties as directed by management
MINIMUM REQUIREMENTS
Education
+ High school diploma or GED equivalent
Licenses
+ Current valid driver’s license may be required
Experience
+ Minimum of six (6) months scheduling or logistics experience
Knowledge, Skills and Abilities
+ Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
+ Ability to resolve issues in accordance with company goals and objectives
+ Excellent communication skills and interpersonal skills
+ Ability to prioritize and organize effectively with a keen sense to detail
+ Ability to work in a fast paced, high pressure environment
+ Ability to multi-task using multiple software programs simultaneously
+ Ability to communicate with associates, customers, supplies in person or by phone
+ Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
+ Good driving record
Postal Code: 38122
Category (Portal Searching): Operations
Job Location: US-TN – Memphis
Job Profile ID: F00211
Time Type: Full time
Location Name: Memphis Crematory
