at Walgreens in MEMPHIS, Tennessee, United States
Responsible for the day-to-day function of the team at a Centralized Services facility. In charge of
training, coaching and providing feedback and recognition to team members and keeps management
informed of issues. Supervises departmental work activities, staffing, and scheduling to achieve business
objectives. Maintains and improves performance of department through building team member morale,
motivating team members, and using constructive coaching/discipline policies of the organization.
+ Responsible for ensuring compliance with federal, state, and local pharmacy laws, as well as companyand facility policies. Oversees necessary security protocols to ensure protection of patient privacy inline with the company’s HIPAA guidelines. Responsible for maintaining all records and following thelaws and regulations regarding the pharmacy practice. Reviews pharmacist licensure and pharmacytechnician registration status and renewals.
+ Serves as the Pharmacist in Charge (PIC) as required by facility. Maintains Pharmacy StandardOperating Procedures in accordance with state and federal laws and regulations governing thepractice of pharmacy.
+ Responsible for leadership duties such as conducting one-on-one and/or team meetings, time andattendance tracking, providing feedback to employees, employee scheduling, writing and deliveringperformance reviews, counseling, interviewing, developing employees, and performance improvementplans.
+ Responsible for managing daily operations of designated team and the supervision of team members.Ensures processing of work orders and adherence with established quality and deadline requirements.
+ Maintains records of customer interactions, records details, complaints, comments, and action taken.Contacts customers to respond to inquiries or to notify them of investigation results and planned adjustments. Resolves escalated issues.
+ Responsible for facilitating continuous improvement to reach team goals. Looks for ways to improve current processes with enhancements and ideas. Identifies areas where additional development is required and makes recommendations to management on how to achieve necessary results.
+ Completes continuing education credits towards pharmacy licensure to maintain current status.
+ Acts as an agent of the company by projecting a positive attitude, enthusiasm, team spirit and integrity in order to motivate the team, creating a positive work environment, and reaching and exceedingdepartment goals.
About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
Job ID: 1237053BR
Title: Registered Group Supervisor Fulfillment Center
Company Indicator: Walgreens
Job Function: Health Care-Patient Care
Full Store Address: 3299 TCHULATECH DRIVE,MEMPHIS,TN 38118
Full District Office Address: 3299 TCHULATECH DRIVE,MEMPHIS,TN,38118-08101-01394-M
External Basic Qualifications:
+ Registered Pharmacist and at least 1 year of experience as a pharmacist.
+ Current pharmacist licensure in multiple states as required by Centralized Services or willing and able toobtain licensure in multiple states within six months of position start date in order to service as PIC forfacility licensing across multiple states.
+ Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to driveimprovement of results and find solutions.
+ Experience establishing and maintaining relationships with individuals at all levels of the organization, inthe business community and with vendors.
+ Experience prioritizing, performing, and making decisions while maintaining composure under pressure.
+ Experience in coaching, mentoring, empowering, training staff and fostering a team environment.
+ Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text,selecting font type and size, changing margins and column width, sorting, inserting bullets, picturesand dates, using find and replace, undo, spell check, track changes, review pane and/or printfunctions).
+ Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font styleand size, formatting cells as currency, using copy, paste and save functions, aligning text, selectingcells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet).
+ Willing to work various hours, any shift, including evenings and weekends as needed.
+ Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).
+ Registered Pharmacist with at least 1 year of experience as a pharmacist.
+ Supervisory experience.
+ PROMISE, INTERCOM, and PLUS computing systems and related functions.
+ Centralized Services leadership experience.
+ Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).