Senior Customer Service Supply Chain Analyst

at Kellogg in Rogers, Arkansas, United States

Job Description

Collaborate with us as you share ideas and solutions with your team members to ensure every item in every store is on shelf and ready to delight the consumer! In your role as a Senior Customer Service Supply Chain Analyst, you will build and maintain strong collaborative relationships with our customer, Kellogg Sales, and Kellogg Supply Chain. Influencing the customer, our account team and our internal supply teams is critical to the effectiveness of this role. You will balance maximizing in-stock and case fill while minimizing inventory levels. This role manages the inventories in executing features and shelf resets. Execute the sales strategy. Be a part of the united values and collaborative culture at Kellogg and grow with us!

In this role you will report to the Manager Customer Logistics with frequent interaction with Sales Executives, Customer Senior Management, and Internal Cross-Functional Partners that impact our service and relationship with the customer. Rogers, AR location preferred. Bonus points for experience with Retail Link. Kellogg is progressing toward unleashing our full potential by the end of 2023. After this portfolio transformation journey is complete, this role will support WK Kellogg Co., a leading food company in the U.S., Canada, and Caribbean with a portfolio of iconic, world-class brands . Learn more about our bold next steps at ( . ? HERE’S A TASTE OF WHAT YOU’LL BE DOING

+ Customer Service & Collaboration: Develop and manage personalized customer and replenishment strategies in assigned market area with the highest demand for Kellogg products to include in-stock management, new item launches, demand planning and inventory management.

+ Lead Through Influence: Effectively influence customer Replenishment manager to gain support for replenishment policies that maximize product availability at store level, while minimizing inventory in the supply chain. Working diligently to balance service and cost for the entire supply chain while meeting or exceeding customer targets

+ Be a Supply Chain Champion : Act as a Supply Chain advocate for Field Sales Partners, Integrated Planning, and all corporate departments to ensure customers’ replenishment expectations are met from the point of order placement through retail sale.

+ Guide With Technology: Utilize system tools and data available in an effort to provide exceptional customer service, replenishment levels and pro-active inventory management. Experience in other related systems, such as Orchestro, TR3, Tableau would also be beneficial.

+ Continuous Improvement: Focus on improving case-fill and reducing cuts while delivering on-time


+ Previously demonstrated a high level of performance and possess the qualifications to service key customers within a team environment

+ Proven success at influencing others to deliver results and create winning team culture Strong analytical and communication skills. Ability to influence is key.

+ Be an independent problem-solver and exhibit robust leadership skills.

+ High degree of attention to detail; Previous experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels

+ Ability to multi-task and deal with continuously changing priorities

+ Previous experience providing leadership within a team and department

+ High School Diploma/GED and Demonstrated/Relevant Consumer Packaged Goods Experience

WHAT’S NEXT After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellogg interview. If we can help you with a reasonable accommodation throughout the application or hiring process, please ABOUT KELLOGG COMPANY Kellogg Company (\_US/home.html) is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love – foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here. Equity, Diversity, and Inclusion has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report. (\%20FINAL\J22.pdf) Kellogg is proud to offer industry competitive Total Health benefits ( (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information! THE FINER PRINT The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position. Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here (\_US/home.html) . Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow th is link (\Participation\_Poster\ES.pdf) . Let’s create the future of food, Kellogg Recruitment
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Job Posting: JC246415103

Posted On: Aug 24, 2023

Updated On: Oct 01, 2023

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