at Entergy in Little Rock, Arkansas, United States
Job Description
IT Business Analyst (Meter to Cash)
Date: Jun 6, 2023
Location: New Orleans, Louisiana, United States
Company: Entergy
Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
This position will be filled as an IT Business Analyst – IT Business Analyst, SR depending on related experience. The successful candidate will be required to reside in Entergy’s Corporate Service Territory (Louisiana, Texas, Arkansas, or Mississippi.
JOB SUMMARY
The IT Business Analyst is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, and ensuring that projects align with the IT standards.
This position will serve as liaison between Meter to Cash (M2C) business unit and M2C support teams, working with the business to understand future goals and objectives in order to develop strategic plans, transform them into investment proposals and facilitate budgetary schedule and cost estimation processes in support of Entergy’s Customer System application portfolio. This role will support execution of approved projects in support of Entergy’s project Service Delivery Lifecycle (SDLC) and associated project deliverables such as Requirements Document, Requirements Traceability Matrix, Test Management Plan. Additionally, this role will support key day to day operations in understanding, documenting and identifying continuous improvement opportunities in the Meter to Cash value stream (including metering, billing, rates) and day to day operational Support to ensure customer incident/service requests are handled in a timely manner and there are no impacts to daily operations.
This includes systems associated with SAP Industry Solution for Utility (IS-U), Itron’s AMI solutions and Siemen’s Meter Data Management (MDM) system.
KEY RESPONSIBILITIES
+ Engage business to review vision, goals, strategies, risk mitigation, and objectives to develop and maintain IT roadmaps for capital planning.
+ Serve as an expert in business needs and maintaining context for improving business and IT alignment.
+ Maintain awareness of business objectives, including critical business problems and business goals.
+ Keep abreast of industry trends and innovations in technology.
+ Work with the Service Delivery Managers and Business Unit leaders to maintain an understanding of business/client priorities and functional processes.
+ Provide Operational Support (through Incident Management, Service Request Oversight, Problem Management, Change Request/Enhancements, Compliance Support, and Application Environment Management) to achieve service excellence.
+ Create and maintain all work products related to the project management process (e.g., business case, use case, functional specification, solution design specifications, requirements traceability matrix, and financial models) to ensure they the work products are comprehensive for transition to the development teams for detailed design and the creation of test scripts.
MINIMUM REQUIREMTNS:
EDUCATION REQUIRED
+ Bachelor’s degree in Computer Science or related field or experience equivalent
EXPERIENCE REQUIRED
IT Business Analyst:
+ Required: 1+ years general IT project experience
+ Preferred: 3+ years general IT directly relevant to the position
+ Preferred: 1 – 3 years in the Energy Industry and IT Service Delivery
IT Business Analyst Sr Level:
+ Required: 5+ years general IT project experience
+ Preferred: 6+ years general IT experience directly relevant to the position
+ Preferred: 3 + years in the Energy Industry and IT Service Delivery
Minimum knowledge and/or skills required:
Software Development Life Cycle, Change Management, Project Management, Conflict Management, Vendor Management, Test Management including knowledge of HP ALM, Business Analysis, Experience with Microsoft Office products, Communication skills (written/verbal), Business case development, Stakeholder engagement, Requirements writing, Organizational skills, Operational/Problem Management
Experience with Meter to Cash business processes is a preferred, but not required.
ANY CERTIFICATES, LICENSES ETC., REQUIRED FOR THE POSITION
+ PMP (desired, not required)
+ CBAP (desired, not required)
+ IT Technical Certifications (as needed)
+ Business Process Modeling (training)
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