Customer Service Rep

at Americold Logistics, LLC in Fort Smith, Arkansas, United States

Job Description

Customer Service Rep
Job Locations

US-AR-Fort Smith
Location : Name

Fort Smith 45



Functional Group 

Work Days 
Friday, Monday, Thursday, Tuesday, Wednesday  

Shift Start Hours 
2:00 PM  

Shift End Hours 
10:30 PM
About Us


Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.


What You'll Do


* Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and reports customer feedback to management
* Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers
* Schedule loads as required and maintain updated reports to ensure all loads are empty and closed
* Resolve refused product, over, short, and damaged (OS&D) orders 


What Experience You Need


* High school diploma or general education degree (GED)
* 0-2 years of related work experience
* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
* Requires manual dexterity with normal hand and finger movements for typical office work and the use of various electronic
* Talking, hearing, and seeing are important elements of completing assigned tasks 


What Could Set You Apart


* Ability to work in a fast-paced environment, and to handle multiple tasks at the same time
* Experience working with challenging customers
* Excellent communication and strong problem-solving skills
* Knowledge of Warehouse Management Systems, of Microsoft Office Suite, Desktop computers, and accurate typing and data entry skills


What We Offer


Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, and Drug Free Workforce

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Job Posting: 3838210

Posted On: Jun 02, 2023

Updated On: Jun 14, 2023

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