Customer Business Manager - Team Lead

at Unilever in Rogers, Arkansas, United States

Job Description

Background & Purpose of the Job:

Customer Business Development (CBD) is what we call our Sales organization at Unilever. CBD works closely with customers to create and implement joint business plans that deliver value for the customer and company. CBD leaders pioneer new products, build categories, and deploy best-in-class retail and shopper capabilities.

The Customer Business Manager (CBM) develops sustained business relationships and drives profitable sales volume for a Consumables Category at Walmart. The CBM will exceed sales and share goals while improving return on holistic customer investment, in line with joint business plan targets and customer and brand strategies.

The CBM is also responsible for improving in-store and online presence by leading brilliant execution across the extended team that includes Shopper Marketing, Category Insights, Retail Coverage, Customer Finance, Business Development, and Supply Chain. In addition to leading the multifunctional team, this role has multiple direct reports.

Who You Are & What You’ll Do:

+ You’re a born leader: Lead the multifunctional effort with customer counterparts; develop and execute joint business plans; manage sales volume and trade investment; manage and lead retail initiatives; lead direct reports and a multifunctional team.

+ You’re a strategy guru: Customize corporate marketing and merchandising programs to win with Walmart; Coordinate and manage CBD initiatives; Coordinate Joint Business Plans with CVS

+ You love to win, and have fun doing it: Drive strategic relationships and accelerated growth, while operating within approved Trade Marketing parameters and driving trade investment efficiency.

+ You’re a dot connector: Routinely interface with multiple internal and external stakeholders; Balance individual customer needs while ensuring total Market integrity

What You Will Need To Succeed:

+ Undergraduate degree is required.

+ 8+ years’ Customer Business Manager or equivalent management experience required; Account Management/Customer management experience within CPG a must.

+ Walmart or Mass channel experience is preferred.

+ Consumable category experience preferred – beauty, personal care, health and wellbeing.

+ Trade Marketing, Internal Sales, Sales Strategy experience is strongly preferred.

+ Working knowledge of omni-channel capabilities and eCommerce capabilities.

+ Working knowledge of Nielsen, Customer POS Data, Internal volume/trade spend software, Numerator, and Luminate is strongly desired.

+ Must be skilled in verbal and written communications.

+ Must be able to effectively relate with multiple levels of management, both internally and externally.

+ Must be a strategic thinker that can work effectively, and in a highly collaborative manner.

+ Must have strong relationship building and management skills.

+ Advance negotiation skills, including formal training (GAP, etc.).

What We Can Offer You Culture for Growth ( | Top Notch Employee Health & Well Being Benefits ( | Every Voice Matters ( | Global Reach ( | Life at Unilever ( | Careers with Purpose ( | World Class Career Development Programs ( | Check Out Our Space ( | Focus On Sustainability (

Pay: The pay range for this position is $135,600 to $203,300. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at . Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

Job Category: Customer Development

Job Type: Customer & Account Manager_Modern Trade

Industry: Unilever_Experienced_Professionals

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Job Posting: JC241245534

Posted On: Jun 02, 2023

Updated On: Jun 30, 2023

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