at Americold Logistics, LLC in Fort Smith, Arkansas, United States
Job Description
WMS Training Specialist - REMOTE
Job Locations
US-GA-Atlanta | US-OH-Columbus | US-OH-Fairfield | US-AL-Albertville | US-AZ-Phoenix | US-AR-Fort Smith | US-CA-Anaheim | US-CA-Salinas | US-CO-Denver | US-CT-Plainville | US-FL-Tampa | ...
Location : Name
Atlanta Corporate Office
ID
2023-25977
Functional Group
Operations
Work Days
Friday, Monday, Thursday, Tuesday, Wednesday
Shift Start Hours
8:00 AM
Shift End Hours
5:00 PM
About Us
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.
What You'll Do
Provide excellent service to our internal and external customers by providing Warehouse Management System (WMS) related training and support functions. Work with leadership, colleagues, and facility to create, design, develop, and deliver quality training to site personnel relating to all aspects of the WMS system. Provide on-site and remote support as well as troubleshoot and resolve varying levels of issues.
Essential Functions:
Provide on-site training and support to all facility personnel for WMS implementations including any related interfaces or ancillary systems
provide first-level support for on-site go-live and post-go-live support to ensure the sustainability of the new WMS system
serve as second-tier support for troubleshooting and resolving regular WMS service desk tickets
Design, develop, and deliver training both in the classroom and virtually to Office Staff, Supervisors, Wave Planners, Inventory Control, Site Management, and Operators
Applies project management, communication, and problem-solving skills in the design of all training projects to meet aggressive deadlines
Work with stakeholders and subject matter experts to understand, define and capture training requirements and propose appropriate learning strategies and curriculum that successfully address the needs of the target audience and involve suitable training delivery modalities
Perform needs assessment and audience analysis to determine performance gaps and identify opportunities, priorities, and appropriate training interventions
Manage the process for the training lifecycle, from initial analysis/inception through completion/delivery and evaluation using ADDIE, Kirkpatrick Model of Evaluation, etc. on multiple deliverables with aggressive timelines
What Experience You Need
High School Diploma
Ability to facilitate training sessions in the classroom, virtually, or 1:1
At least 3 years of WMS experience
At least 1 year of experience in Instructional Designer/eLearning Specialist/Technical Trainer
Must be able to commit up to 70% plus travel
Self-motivated and directed with keen attention to detail with the ability to follow up in a timely manner
Excellent verbal communication skills and patience when working with those who are less knowledgeable
What Could Set You Apart
Bachelor's Degree in Education, Technology, Instructional Design, Communications, or related programs
WMS Super User experience with one of the following: Korber, HighJump, Cloverleaf, P2/Power, Red Prairie, JDA/BY
Experience developing training programs & materials
Learning Management System experience, preferably Cornerstone
What We Offer
Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer.
EOE/AA M/F/D/V DFW.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, and Drug Free Workforce
