Training Specialist (Utilities - Transmission/Substation/Rel

at Entergy in Little Rock, Arkansas, United States

Job Description

Training Specialist (Utilities – Transmission/Substation/Relay)

Date: May 18, 2023

Location: Clinton, Mississippi, United States

Company: Entergy

Posting End Date: 05/24/2023

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This position may be filled as a Training Specialist or Sr Training Specialist depending on the qualifications and experience of the selected candidate***

The nature of this position is “hyrid” and may be domiciled in on of the following locations: Little Rock, AR; Clinton, MS; New Orleans, LA; Woodlands, TX.*


The training specialist will work with field personnel to understand and analyze performance needs to determine appropriate training solutions. Provide safety, operations and maintenance training services to Transmission personnel and solicit and respond to trainee needs. Training services include development of training courses, teaching courses, communicating with customers to define and prioritize their needs, developing plans and initiatives to meet customers’ needs. Develop and teach simulator training on substation and transmission equipment. May also be involved in curriculum development depending upon role assignment within team.


+ Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to maintenance, and other technical training for the Transmission organization

+ Research and analyze, maintenance, and other technical training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives

+ Conduct needs and strategic learning assessments to develop the basis for new curriculum development or for updating existing curricula for Transmission maintenance, and other technical personnel

+ Oversee, schedule, deliver, teach and/or facilitate training courses, including simulator training on transmission equipment

+ Develops and edits classroom training materials and provides input into overall training content in order to provide the most relevant training to meet the training needs

+ Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery

+ Applies evaluation models (such as Kirkpatrick’s model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery

+ Develop or update training courses and certification processes for new and existing maintenance, and other technical personnel in Transmission

+ Applies A.D.D.I.E. or other development models as required for all course development / maintenance projects, and maintains course history information

+ Converts traditional classroom-based learning content to other delivery systems, such as mobile or eLearning delivery when appropriate

+ Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness

+ May be involved with collaborating with business partners to review and update Operating Procedures, Maintenance Procedures, and other documents as requested

+ Obtains technical reviews from content owners and ensures the accuracy of revisions to provide customers with the highest quality technical materials


Minimum Education:

+ Technical associate degree or equivalent utility experience(detailed below).

+ Preferred: B.S. Degree or an advanced degree

Minimum Experience:

+ Training Specialist: 6+ years of Transmission/Substation or other utility industry experience with the ability to deliver, produce and develop training course material without a degree, or 3+ years of experience with a degree

+ Sr Training Specialist: 8+ years of Transmission/Substation or other utility industry experience with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree

+ Preferred:

+ Experience in developing and administering training programs

+ Transmission/substation mechanical or relay experience

Minimum Knowledge, Skills and Abilities:

+ Strong safety culture

+ Ability to manage multiple responsibilities and deliverables in a fast-paced environment

+ Good interpersonal skills and ability to work harmoniously with coworkers and customers

+ Ability to work with multiple levels of the organizational structure

+ Strong verbal and written communication skills

+ Strong organizational skills with ability to manage multi-projects simultaneously

+ Ability to travel to support field locations in Texas, Arkansas, Mississippi, and Louisiana

+ Solid knowledge of Microsoft Office suite

+ Working knowledge of and/or the ability to learn to work with a LMS and SharePoint

+ Strong substation mechanical or relay based knowledge

Any Certificates, Licenses, etc.:

+ None




Primary Location: Mississippi - Clinton Arkansas : Little Rock || Louisiana : New Orleans || Louisiana : Westlake || Mississippi : Clinton || Texas : The Woodlands

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 111750

Travel Percentage : 25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (\_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here ( and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situ

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Job Posting: JC240600923

Posted On: May 20, 2023

Updated On: Jun 15, 2023

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