at Arkansas Government Job in Jonesboro, Arkansas, United States
PROGRAM ELIGIBILITY SUPERVISOR
Date: Mar 27, 2023
Req ID: 27973
Jonesboro, AR, US, 72401
Category: AR DEPT OF HUMAN SERVICES
Anticipated Starting Salary: $40,339.94
Position Number: 22101158
Posting End Date: 4/3/2023
Anticipated Starting Salary: $40,339.94
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Hiring Official: Pamela Bohn
Minimum Qualifications (from OPM Job Specification):
The formal education equivalent of a bachelor’s degree in psychology, sociology, or a related field; plus 3 years experience in determining eligibility for social service programs, including one year in a supervisory or leadership capacity within the program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The Program Eligibility Supervisor works under general supervision and is responsible for supervising the activities of program eligibility staff. This position is governed by state and federal laws and agency/institution policy.
Initial and on-going training is required and may also require in-State travel (day and or night stays).
Requires the ability to multi-task, problem solve and prioritize.
Must be able to escort clients to and from the lobby multiple times a day. Must be able to sit, type, and talk on the phone for long periods of time. Requires some standing at the multi-functional device for scanning and copying.
Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers.
Class Code: M037C
FLSA Status: EXEMPT
Salary Range: $40,340.00 – $58,493.00
The Program Eligibility Supervisor is responsible for supervising the activities of an eligibility program staff. This position is governed by state and federal laws and agency/institution policy.
Provides supervision of subordinate staff by establishing work schedules, assigning specific duties, monitoring and reviewing work, evaluating performance, and ensuring adherence to instructions, deadlines, and delivery of services to clients. Monitors and prepares weekly performance reports on staff’s workload, including the number of hours worked and quantity of determinations adjudicated. Prepares training materials and presents necessary training to update staff on development plans, as needed, ensuring staff enrollment in appropriate training. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direction in difficult cases. Attends and conducts staff meetings to review policy, discuss policy clarifications, and resolve problems. Investigates issues and makes determinations. Performs other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assigned programs. Knowledge of community-based programs and services. Knowledge of integrated computer systems. Knowledge of supervisory practices and procedures. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action.
The formal education equivalent of a bachelor’s degree in psychology, sociology, or related field; plus two years of experience in determining eligibility for social programs, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market: Jonesboro