Senior Customer Development Manager, Sam's Club

at J&J Family of Companies in Rogers, Arkansas, United States

Job Description

Senior Customer Development Manager, Sam’s Club – 2307005167W


Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for:

Senior Customer Development Manager, Sam’s Club

This position reports into the Director of Customer Development and is based in Rogers, Arkansas.

Who we are

At Kenvue ( , part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands-including NEUTROGENA ® , AVEENO ® , TYLENOL ® , LISTERINE ® , JOHNSON’S ® and BAND-AID ® -are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

Join us in shaping our future-and yours. Watch us here (\_CTZI50DI) .

Are you passionate about improving your strategic partnerships with customers and team members to drive business results? Are you driven, have high energy, eager to learn and looking to bring those skillsets to a dynamic workplace? Do you have a passion for strengthening your Consumer-Packaged Goods and Retail expertise and what the future holds for our dynamic marketplace? Are you looking for opportunities to use insights and analytics to drive sales growth? If so, then this may be your next role!

What will you do

As the Senior Customer Development Manager, Sam’s Club you will lead the full Kenvue business with this customer end to end. You will demonstrate specific focus on the development and achievement of Customer Business Plans and other key business objectives across Key Performance Indicators. This role will serve as a player/coach role with leadership for the full portfolio with this customer, while also having direct responsibility for one of the merchant relationships. All while driving a profitable business model including POS, share growth targets, trade investment management and customer profitability. This role will require strong connection with key internal stakeholders to influence our club channel strategy. You will work closely with the entire connected commerce team, global partners and external data partners to build out long term business plans and objectives.

Key Responsibilities

+ Lead the Kenvue customer relationship with Sam’s Club across the merchandising group

+ Responsible for driving profitable growth by focusing on core strategies and cultivating business partnerships in eCommerce industry

+ Build productive relationships with key internal stakeholders to influence GTM strategies for club channel with attention to enterprise impact

+ People leader responsible for managing Customer Development Managers and Senior Customer Development Associates on the Sam’s team; ensuring high engagement and execution of our people management approach with direct reports

+ Develop and execute eCommerce specific go-to-market to achieve sales targets

+ Build strategic partnerships with eRetailers to create joint value

+ eCommerce fundamentals with path to purchase journey (search, content, navigation, ratings and reviews, product assortment, promo effectiveness)

+ Analyze sales data to capture retailer insight and find opportunities on an on-going basis with sell-out and KPI


What we are looking for

Required Qualifications

+ Bachelor’s degree is required, preferably in Business, Marketing or Other related field.

+ A minimum of 8 years’ experience in sales, customer development, or related experience.

+ Strong analytical background, and/or category management experience

+ Agile problem solver, self- starter, ability to thrive in ambiguity and a fast-paced environment

+ Hands-on problem solving across E2E business

+ Partner engagement – positive relationship building and listening skills

+ Strong analytical, troubleshooting, investigation, and problem-solving skills

+ Intellectual curiosity: Challenge to the status quo and search for creative solutions that can improve the way of doing things. see the possibilities; willing to experiment; pursue new ideas; pleasant with ambiguity and uncertainty.

+ Ability to interpret and communicate complex business data

+ Strong computer and technology systems skills

Desired Qualifications

+ Previous experience with Walmart or Sam’s Club and CPG preferred

+ People management experience preferred

What’s in it for you

+ Competitive Benefit Package

+ Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

+ Learning & Development Opportunities

+ Employee Resource Groups

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location NA-US-Arkansas-Rogers

Organization JNTL Consumer Health LLC

Travel Yes, 10 % of the Time

Job Function Selling Consumer

Req ID: 2307005167W

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Job Posting: JC236905930

Posted On: Mar 24, 2023

Updated On: Apr 01, 2023

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