Manager, IT Service Delivery (Meter to Cash)

at Entergy in Little Rock, Arkansas, United States

Job Description

Manager, IT Service Delivery (Meter to Cash)

Date: May 17, 2023

Location: The Woodlands, Texas, United States

Company: Entergy

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

The preferred location for this position is The Woodlands, TX or New Orleans, LA. Other locations within Entergy’s service territory will be considered – LA, TX, AR, or MS*****


Mgr. IT Service Delivery, Meter to Cash(M2C) will serve as a key member of the IT Power Delivery Services leadership team with responsibility for the development and implementation of application services for the Meter to Cash value stream. The M2C Service Delivery Manager is responsible for the application portfolio which includes, but is not limited to, Entergy’s Advanced Meter Operations Center and Back Office Functions, Billing and Rates. These applications include Itron AMI Head End (UIQ), Siemen’s MDM EnergyIP and SAP’s I-SU.

The role is responsible for delivering assigned projects on time, on budget and with first-time quality and adherence to business requirements while standardizing and/or rationalizing technical platforms. The role provides operational oversight of the day-to-day support activities performed by Entergy’s outsourcing partners. The position will also have the responsibility to ensure IT is prepared to support all the major systems and processes in Meter to Cash.


For the portfolio of application technologies supporting Power Deliver Services and M2C Operations:

+ Manage a team of M2C applications Solution Architects, IT Consultants, and Business Analyst.

+ Actively manage the supporting vendor(s) to ensure they are meeting stated services levels (requirements & quality), maintaining compliance with Entergy corporate policies, regulatory requirements, and stated standards (e.g., security, architecture, quality).

+ Responsible for software contracts and renewals, ensuring that we are properly licensed to deliver the expected services

+ Build strong relationships and coordinate with Program Managers, Service Delivery Managers, Enterprise Architecture (EA), and vendors to develop new capabilities and functionality and to enhance M2C Operations applications to meet business requirements in a timely, cost-effective manner.

+ Develop strategic plans and roadmaps for new applications to support business objectives and increase the sharing of information across systems.

+ Establish and maintain business relationships with customers to ensure alignment and a voice for the business within IT. Attend regular business meetings to provide IT updates including project status, major IT initiatives, and support status.

+ Support major events as part of the Incident Management process to ensure systems are meeting expectations and facilitate timely resolution to system issues.

+ Manage budget for projects and support agreements with a focus on cost savings while meeting or exceeding expected levels of support and capabilities.

+ Provide resource planning and management within HR/Finance applications projects. Forecast potential impediments or gaps based on future demand expectations.

+ Responsible for software contracts and renewals, ensuring that we are properly licensed to deliver the expected services


Minimum education required of the position

Bachelor’s Degree in Computer Science, Management Information Systems, Engineering or other technical area of study or equivalent work experience; advanced degree a plus.

Minimum experience required of the position

7+ years of experience managing application development and/or operational processes.

Minimum knowledge, skills and abilities required of the position

+ Previous experience with supporting Meter to Cash systems andthe applications listed above.

+ Experience in project and service delivery in outsourced and cosourced environments

+ Stakeholder management and high-level communications

+ Strong working knowledge of software development lifecycle and methodologies

+ Demonstrated ability to lead diverse teams, cross-functional groups, and technical teams

+ Managing project implementations and related budgets, personnel, risk and contingency plans

+ Vendor oversight and management including experience in outsourcing and offshore support

+ Strong understanding of the M2C business and company strategy

+ Critical thinker with strong problem-solving skills

+ Excellent verbal and written communication skills and the ability to communicate concepts to technical and non-technical audiences.



Primary Location: Texas - The Woodlands Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands

Job Function : Information Technology

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 111106

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (\_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here ( and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensat

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Job Posting: JC236730645

Posted On: Mar 22, 2023

Updated On: Jun 03, 2023

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