CPR Operations CSR ll - (B2)

at Applied Materials in Bartlett, Tennessee, United States

Job Description

Key Responsibilities

1. Create under limited supervision quotations/opportunities in ERP system and provide to customer. Dealing with limited volume

2. Create under limited supervision and maintain accurate Sales Orders in ERP

3. Escalate and follow up on customer requirements not being met

4. Handle customer inquires via phone, e-mail, and fax

5. Generate reports & track orders, opportunities, booking and shipment

6. Develop understanding of customer requirements and relationship with customers

7. Develop basic knowledge of AMAT products

Functional Knowledge

+ Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

+ Understands key business drivers; uses this understanding to accomplish own work


+ No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

+ Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents


+ Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

+ Explains complex information to others in straightforward situations

Support CPR (Customer Paid Repair) program with ownership of orders from initial customer contact through return shipment back to customer.

Includes documentation check, customer communication, SAP data entry and monitoring, order tracking and follow-up with internal support teams, repair centers and customers as needed to progress orders.



Associate’s Degree




Years of Experience:

2 – 4 Years

Work Experience:

Additional Information


Yes, 10% of the Time

Relocation Eligible:


U.S. Salary Range:

$60,000.00 – $82,500.00

The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations Make Possible a Better Future.

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Job Posting: JC231661808

Posted On: Jan 06, 2023

Updated On: Mar 01, 2023

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