Senior IT ServiceNow Professional

at Humana in Rogers, Arkansas, United States

Job Description


The Senior IT Business Performance/Process Improvement Professional provides architecture and delivery support for the ServiceNow Service Catalog capability, including projects and any related improvement initiatives.


This role will define requirements for future development, and identifies and analyzes approach, architecture and fit for the platform for changes/enhancements to ServiceNow Service Catalog capabilities. Other responsibilities include test case validation, Testing/UAT/PPV coordination, requirements documentation, process improvement, developer liaison, troubleshooting, and release management. The role will influence department’s strategy, makes decisions on complex issues regarding technical approach for project components, and perform work without direction. This role will exercise considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

+ Bachelor’s degree and/or equivalent in work experience.

+ 5 or more years of technical experience, to include business analysis and design

+ ServiceNow certifications (CSA) as well as experience

+ Strong written and verbal communication skills

+ Experience in problem analysis and process documentation

+ Experience with Microsoft office suite

+ Must be passionate about contributing to an organization focused on continuously improving consumer experience

+ Must be a high performing, collaborative problem-solver able to integrate with existing team

Preferred Qualifications

+ Master’s Degree in Business Administration or a related field

+ Prior experience in the health solutions industry

+ Prior experience with Service Catalog development within ServiceNow

+ Knowledge of software development lifecycle

Additional Information

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

+ Satellite, cellular and microwave connection can be used only if approved by leadership

+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

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Job Posting: JC231347941

Posted On: Dec 31, 2022

Updated On: Feb 16, 2023

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