at MGM Resorts International in Robinsonville, Mississippi, United States
It is the primary responsibility of the High Volume Host Person to greet and seat guests and assist Food Servers, Bus Runners, and Lounge Servers related to guest contact and table information. All duties are to be performed in accordance with departmental and property policies, practices, and procedures, as well as operational service standards.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
+ Maintains positive guest relations at all times, including greeting guests with eye contact and a smile and wishing guests a fond farewell as guests depart, and offers excellent service to ensure a memorable guest experience. Utilize guests’ name throughout interaction, if known.
+ Resolves guest complaints, ensuring guest satisfaction
+ Seats guests, following proper rotation and accommodating all guest requests when possible
+ Oversees daily restaurant reservations and pre-assigning seating
+ Maintains a comprehensive knowledge of restaurant’s sequence of service to assess table turns and accurately quote wait times and book reservations
+ Delivers guest beverages from the lounge/bar to the table when required
+ Oversees daily restaurant reservations using the reservation book and/or Table Management system(s), and manages the wait list to ensure seat times are timely and accurate
+ Communicates with restaurant management and Restaurant Reservations regarding special orders, cake orders and special requests
+ Sets up Host Person station with necessary supplies, always maintains cleanliness , and answers restaurant telephone courteously and efficiently. Shuts down podium, and forwards phones to voice-loop at end of shift
+ Maintains complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range, and dress code of the restaurant
+ Maintains a comprehensive knowledge of menu and guests’ offerings, and accurately answers guest questions regarding all aspects of the restaurant
+ Recognizes repeat and VIP customers and anticipates their needs to provide an excellent guest experience. Assists Management with approvals on VIP checks as needed
+ Presents menus, and extends congenialities (non-alcohol and alcohol beverages), according to department guidelines
+ Monitors and maintains cleanliness, sanitation, and organization of assigned work areas, abiding by State sanitation/Health regulations and hotel requirements
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email firstname.lastname@example.org