Billing Agile Product Owner

at Travelers in Little Rock, Arkansas, United States

Job Description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$88,400.00 – $145,900.00

Target Openings


What Is the Opportunity?

Transform – Excite – Unleash. In the role of Product Owner you will partner with key disciplines to transform our legacy billing platforms to a contemporary billing journey for our customers, employees and agents in Guidewire billing Center.


As the Product Owner of the Enterprise Billing team, you will partner with circle leadership to support the implementation of Guidewire Billing Center across multiple divisions of Travelers keeping the customer at the center of this journey-led transformation. You will use your experience and ability to influence and guide others to help set strategic direction for the solution with accountability for the execution ensuring alignment to long term strategy and essential business outcomes. This position reports to the AVP Billing Circle and will be a key member of the team driving this transformation across the company.


You will apply strong business acumen and leadership in partnership with technology counterparts to enable teams to achieve their goals. You will work closely with Circle leadership and vendor partners to help create and operationalize a new billing experience while delivering results in service to business strategy. To successfully integrate, your team will work with many different disciplines across Travelers, including accounting, insurance product, and payment platforms. You will work with key Enterprise Payments and billing functions to contribute toward an exceptional change management focus that enables quick adoption, onboarding and exciting new customer / agent / employee experiences.


This position will strategically interface with key business and technology stakeholders to execute an enterprise model to optimize and drive efficiencies in billing process across multiple lines of business. As an organizational leader, you will have the ability to shape and develop the team working towards these goals via selection, coaching, mentoring and empowering. Please consider this position if you are looking for a dynamic, fast paced, team environment in which you can partner with others to transform multiple business and technical processes to make an impact across a Dow 30 company, driving significant business outcomes.

What Will You Do?

+ Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.

+ Effectively manage a backlog of deliverables and capabilities as well as ‘test and learn’/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.

+ Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.

+ Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.

+ Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.

+ Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.

+ Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.

+ Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.

+ Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.

+ Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.

+ Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.

+ Perform other duties as assigned.

What Will Our Ideal Candidate Have?

+ Bachelor’s degree preferred.

+ Two years of experience in Agile product management preferred.

+ Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.

+ Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team

+ Influence: Ability to influence behaviors of leaders and without traditional hierarchy.

+ Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.

+ Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience

+ Collaboration: Expertise working with others in a cross-functional multi-team environment.

+ Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

What is a Must Have?

+ Two years of work experience in related field required.

What Is in It for You?

+ Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

+ Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

+ Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

+ Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

+ Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents eac

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Job Posting: JC228729913

Posted On: Nov 17, 2022

Updated On: Jan 27, 2023

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