Communications Lead, Insurance Services (Medicare/Medicaid)

at Humana in Rogers, Arkansas, United States

Job Description



Humana’s Marketing Organization is seeking a Communications Lead to join the Corporate Communications team. The Communications Lead, Insurance Services is responsible for developing and executing integrated internal communications strategies that enable Humana’s growing Insurance Services business.

The Communications Lead, Insurance Services is responsible for developing and executing integrated internal and executive communications strategies in support of Humana’s largest business – Insurance Services, including our growing Medicare and Medicaid businesses. The individual is a strong strategic advisor who creates end-to-end plans and creative campaigns, giving employees the knowledge and inspiration they need to navigate a complex industry. The Communications Lead helps employees successfully manage transformation and organizational change through engaging communications that create a positive culture and employee experience.

Key Role Functions ??

+ Create integrated messaging for diverse audiences related to the Insurance Services business to create a positive employee experience

+ Develop messaging and content that advances business priorities within the Insurance Services segment and across the enterprise

+ Partner with cross-functional teams to drive cohesive, consistent communications activities

+ Bring Humana’s strategy to life on new and existing communications channels through impactful storytelling and high-impact messaging

+ Work closely with senior leaders and change sponsors to engage employees during organizational transformation, helping to position changes appropriately and reach segmented internal audiences with relevant information

+ Develop clear and consistent internal communications, creative multimedia content and compelling storytelling packages that promote associate understanding of Humana’s purpose, culture, employee value proposition, and insurance business

+ Build strong alignment with cross-functional colleagues, including other corporate communicators, on internal communications strategies and content prioritization

+ Leverage data, analytics and feedback from stakeholders to inform strategy and decision making

+ Work in close collaboration with external vendors and partners to deliver against communications plans and goals

This is a remote role working anywhere in the U.S. and may require quarterly travel.

Required Qualifications

+ Bachelor’s degree in communications, public relations or related field

+ 8+ years of employee communications or public relations experience with proven expertise in change communications

+ Experience and knowledge of change management principles, methodologies and tools

+ Adept at data and analytics, as well as emerging practices and technologies

+ Self-organized – can independently plan, lead and implement integrated communications projects

+ Ability to work under tight deadlines, multitask and deliver quality work under pressure

+ Exceptional written communications skills and deep experience as a content creator

+ Proactive, flexible and always seeking improvement and positive change

+ Ability to influence

+ Foster an open, inclusive and diverse community at Humana

+ Advanced skills using O365 suite, including Teams and SharePoint

Preferred Qualifications

+ Education or Certification in Organizational Change Management

+ Experience at large, matrixed corporate organization with diverse stakeholder groups

+ Previous experience in project management

Additional Requirements

All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. Connectivity requirements are detailed below.

Connectivity – Requirement Details

+ To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.

+ Wireless, Wired Cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)

+ Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Covid Vaccination Policy

Our company requires vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility.

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

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Job Posting: JC228709472

Posted On: Nov 17, 2022

Updated On: Dec 18, 2022

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