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Customer Success Specialist

at Robert Half in Rogers, Arkansas, United States

Job Description

Description We have great opportunity for a motivated Customer Success Specialist! Are you a customer service professional who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships? Then we have the position for you. This role involves working in a high-volume environment, managing customer relationships, and helping maximize the customer experience to help drive loyalty and increase revenue.

Your responsibilities

- Promote customer loyalty, retention, acquisition

- Deliver outstanding customer service in a fast-paced environment via phone and/or email correspondence

- Dive into complex issues and problems

- Design and implement strategies to improve the customer experience

- Develop, track, and analyze customer success metrics

- Train/coach customer-facing staff to improve customer service and loyalty Requirements – Excellent analytical, interpersonal and research skills

- Experience with being held accountable to KPIs and call-tracking

- Prior customer service/call-center experience, preferably in a high-volume environment

- Advanced technical skills including knowledge and experience with customer relationship management software (CRM)

- Strong skills in business writing, including the use of email correspondence

Qualified candidates that are available to start immediately should contact us today!

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­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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Job Posting: JC228495941

Posted On: Nov 13, 2022

Updated On: Feb 04, 2023

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