Service Support Specialist

at General Parts, LLC in Bartlett, Tennessee, United States

Job Description

POSITION SUMMARY: The Customer Service Specialist assists in a variety of tasks within all departments of the branch.

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

+ Assists dispatch with generating work orders, entering notes for billing, and entering new equipment information into the system.

+ Performs clerical duties such as scanning and filing documents and distributing daily mail.

+ Greets customers and visitors as they enter the building while assisting customers in tagging equipment for repairs.

+ Receives UPS shipments and ensures shipments are accurate and contain a bill of lading or invoice.

+ Places component parts on warehouse shelves or attaches them to the appropriate Service Work Order.

+ Follows safe work practices and accident prevention procedures.

+ Performs other duties as assigned by Branch Manager.


+ Non-supervisory position.

+ Reports to the Branch Manager.

+ Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization.


+ High School diploma or its equivalent.

+ Two (2) years of education and/or experience in related area.

+ Excellent customer service, communication, and problem solving skills

+ Pass a pre-employment drug screen and criminal background check.

+ Highly safety conscious.

+ Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision


+ Normal office environment

+ Occasional light lifting of office equipment, supplies, and boxes

+ Frequent sitting with occasional walking and standing

+ Requires dexterity on use of fingers for the operation of computers and other office equipment

If you’re looking for an employer who is an industry leader that has been in the business for over 80 years, then look no further.

Founded in 1939, General Parts distributes parts and provides service for over 60,000 active customers and 400 manufacturers of commercial foodservice equipment. Corporate headquartered in Bloomington, MN, we provide service coverage in all or parts of 27 states through our 29 branch locations.

General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.

General Parts participates in E-Verify and is an Equal Opportunity Employer.

For more information please visit our website:

ID: 2022-1658

Street: 3144 Stage Post Drive, Suite 105

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Job Posting: JC226325950

Posted On: Oct 16, 2022

Updated On: Dec 05, 2022

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