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Retail Quality Assurance Analyst I

at Centennial Bank in Conway, Arkansas, United States

Job Description

GENERAL DESCRIPTION OF POSITION

The Retail Quality Assurance Analyst I is responsible for assisting the Retail Quality Assurance Manager and the Sr. Retail Quality Assurance Analyst in conducting independent reviews of various retail operations to evaluate the adequacy and effectiveness of internal controls and compliance with all retail regulations, departmental procedures, and company policies. This position will also support the Retail Quality Assurance Department with administrative tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Review all branch audits with a consistent review process. This duty is performed monthly, about 65% of the time.

2. Periodic review and monitor of Retail controls to ensure compliance with operations, regulations and internal SOX controls. This duty is performed as needed, about 25% of the time.

 3. Perform research in all applicable systems. This duty is performed as needed, about 10% of the time.

 4. Assist in ensuring that Retail procedures posted on the Cennet are kept current. This duty is performed as needed, about 10% of the time.

5. Provide assistance with procedural questions. This duty is performed as needed, about 10% of the time.

6. Periodic testing of implementation and effectiveness of corrective action plans. This duty is performed monthly, about 20% of the time.

7. Provide assistance with operational questions for basic retail tasks. This duty is performed as needed, about 25% of the time.

8. Test operational processes & procedures for effectiveness. This duty is performed daily, about 50% of the time.

9. Assist with compiling data and information for internal audit and compliance reviews. This duty is performed as needed, about 10% of the time.

10. Perform annual BCP test at each region. This duty is performed annually, about 5% of the time.

11. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly, about 10% of the time.

12. Adhere to attendance policies and guidelines. This duty is performed daily, about 100% of the time.

13. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily, about 100% of the time.

14. Perform any other related duties as required or assigned. This duty is performed daily, about 100% of the time.

15. Perform any other related duties as required or assigned.

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Job Posting: 3563645

Posted On: Sep 30, 2022

Updated On: Oct 30, 2022