Field Service Representative

at Eaton Corporation in Searcy, Arkansas, United States

Job Description

Eaton’s Engineering Service & Systems Division?is seeking a Field Service Representative to join our team. This position will be based at our North Little Rock, Arkansas office and cover a customer territory spanning across the state of Arkansas and Oklahoma.

Eaton’s Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering.? Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting-edge technology and engineering techniques.? We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system?problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The senior Field Service Representative is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of electrical power distribution equipment; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.?

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

+ Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.

+ Self-manage assigned projects for electrical equipment

+ Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.

+ Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations

+ Mentor less experienced technicians

+ Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.

+ Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.

+ Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.

+ Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.

+ Skilled proficiency in one or more of the following:

+ Intermediate Protective Relays

+ Advanced PQ Measurements

+ Disaster Recovery

+ Rotating Machinery

+ Protection & Control Design

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.


Required (Basic) Qualifications :

+ Associate degree from an accredited institution AND / OR military experience AND / OR high school diploma

+ Minimum of 1?years of experience evaluating and servicing electrical distribution or control systems.

+ Must be able to work in the United States without corporate sponsorship now and within the future.

+ No relocation benefit is being offered for this position.?

Preferred Qualifications:

+ Bachelor’s degree in Engineering from an accredited institution

+ Three years or more experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems?

+ Experience performing power quality measurements, troubleshooting, and analysis?

+ Experience with protective relays

+ NICET/NETA certification


Position Success Criteria:

+ Must be willing to travel to customer sites within region (Arkansas and Oklahoma) and Eaton office in North Little Rock, AR as needed.

+ Strong communication skills both oral and written.

+ Strong computer skills

+ Understanding of the company’s and competitor’s electrical, electronic and mechanical products and services.?

+ Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

+ Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

+ Submit to periodic customer required background and drug screenings.

+ Possess an active and unrestricted driver’s license.

+ Must be able to obtain a government TWIC card

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

+ Flexible work options to help balance work/life demands (at participating Eaton sites)

+ Healthcare/retirement savings programs

+ Competitive compensation packages to reward skills and performance

+ Tuition assistance or financial help for ongoing learning and development

+ Health, Dental, Vision & Wellness programs

+ Donation matching (U.S., Canada, Puerto Rico)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to:

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power manag

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Job Posting: JC224976524

Posted On: Sep 30, 2022

Updated On: Feb 01, 2023

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