HVAC Install Support Specialist

at Paschal Air, Plumbing & Electric in Springdale, Arkansas, United States

Job Description

We are looking for an HVAC Install Support Specialist to join our team!

Work for an established yet innovative and growing company providing support to the HVAC Install Department. You’ll manage technician schedules and serve as the point of contact for customers regarding order confirmation, service dates, potential delays, contract preparation, financing, and handling concerns or issues. What you’ll be doing:

+ Manage the HVAC Install process from sale to installation.

+ Assist customer with financing options.

+ Verify customer information on sold estimates, such as signed authorization of work agreements and payment for all HVAC installation jobs.

+ Ensure all information is properly obtained, tasks and invoices are accurate, proper payment is collected, and notes are placed within each call.

+ Be proactive to keep technicians and/or customers informed of any changes to the schedule that may affect them.

+ Confirm appointments for the next day to ensure maximum call capacity.

+ Maintain communication with relevant departments managers.

+ Work with Install Managers to address scheduling concerns or issues.

+ Perform all other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

+ High school diploma or GED.

+ Experience in Office Administration, Appointment Scheduling or Dispatch is preferred.

+ Proficient in MSWord, intermediate MS Outlook, and Excel.

+ Desire to provide the best experience for customers by utilizing a customer-centric approach to solving issues.

+ Exceptional verbal and written communication skills.

+ Ability to prioritize, organize and multitask effectively.

+ Adaptability, flexibility, and ability to deal with constant changes.

+ Ability to collaborate and work effectively across departments/teams.

+ Excellent time attendance.

+ Attention to detail and meeting deadlines.

+ Flexibility with evening and weekend work hours as needed.

What you’ll love about working for us : We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order – while having a lot of fun doing it

+ Enjoy a brand new, centrally located, award-winning facility in NWA

+ Work with experienced and forward-thinking creative professionals

+ Healthcare, vacation, retirement savings and other benefits available

Successful candidates: . . . want to build something with us. You’re highly motivated and can work easily and effectively in teams as well as independently. You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others. We hope to welcome YOU aboard. Paschal will provide you with a full job description upon acceptance for an interview.

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Job Posting: JC224913049

Posted On: Sep 29, 2022

Updated On: Oct 13, 2022